We have been monitoring all sales paths since our fix was put into place this afternoon. The card details window and the checkout pathway are continuing to work as expected, and we will be marking this as resolved.
Posted May 12, 2026 - 21:01 UTC
Monitoring
We have a fix in place as of 5:30 PM UTC and are seeing the checkout flow work as expected. All web-facing sales for Spektrix Payments clients should be continuing as usual. We will continue to monitor this throughout the rest of the day and will provide any additional updates as necessary.
Posted May 12, 2026 - 16:40 UTC
Identified
We have identified the cause of the issue and are working to have a fix in place.
Spektrix Payments clients will continue experiencing the card details window not appearing in the checkout flow when a ticket subscription is by itself in the basket. Adding any other items to the basket will trigger the card details window to appear as expected, including adding other items while the ticket subscription is in the basket.
Posted May 12, 2026 - 14:43 UTC
Investigating
We are currently investigating intermittent issues with the payment screen not showing in the checkout flow when Ticket Subscriptions are in the basket. We will continue to provide updates as we look into this issue.
Posted May 12, 2026 - 14:10 UTC
This incident affected: Spektrix System (UK and Ireland, US and Canada, Australia and New Zealand).