All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097 or 1-800-961-5971

Uptime over the past 90 days. View historical uptime.
Spektrix System ? Operational
90 days ago
99.98 % uptime
Today
UK and Ireland ? Operational
90 days ago
99.98 % uptime
Today
US and Canada ? Operational
90 days ago
99.98 % uptime
Today
Payments Processing ? Operational
90 days ago
99.99 % uptime
Today
Opayo (formerly SagePay) ? Operational
90 days ago
100.0 % uptime
Today
Spektrix Payments (Adyen) ? Operational
90 days ago
99.95 % uptime
Today
Worldpay (formerly Vantiv) ? Operational
90 days ago
100.0 % uptime
Today
Authorize.Net ? Operational
90 days ago
100.0 % uptime
Today
Moneris ? Operational
90 days ago
100.0 % uptime
Today
PayPal Operational
90 days ago
99.99 % uptime
Today
dotdigital ? Operational
90 days ago
100.0 % uptime
Today
Spektrix Link ? Operational
90 days ago
100.0 % uptime
Today
Support Services Operational
90 days ago
100.0 % uptime
Today
Support Centre and support@spektrix.com ? Operational
90 days ago
100.0 % uptime
Today
Phone Service - UK/Ireland ? Operational
90 days ago
100.0 % uptime
Today
Phone Service - North America ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
99.98 % uptime
Today
APIs - UK and Ireland ? Operational
90 days ago
99.98 % uptime
Today
APIs - US and Canada ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 20, 2025

No incidents reported today.

Jun 19, 2025

No incidents reported.

Jun 18, 2025
Error pages, some payments affected, visual layouts effected
Resolved - We have been able to resolve the issue that was causing the sporadic error pages. This will have intermittently affected all areas of the system for a short period of time. If you are still seeing an error page or you have images not loading correctly, if you re-load or close and re-open your web browser you should find everything is fully restored and back to normal.

We'll continue to monitor the system but we aren't expecting any recurrences of this issue.
Jun 18, 11:09 BST
Identified - We are aware that some users are seeing 404 or other error pages when accessing the system. This is sporadic and a re-load of the page should result in a page loading correctly.

If an error is hit before taking a payment this may fail, a retry should also work in this situation.

You may also see that some images or other visual elements of the system aren't loading properly, this won't affect functionality but a re-load should also resolve.

We have identified the issue causing this and are taking steps to resolve this now. We will update shortly with more information, we would expect this to be fully resolved very shortly.
Jun 18, 11:03 BST
Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Intermittent System Slowness
Resolved - Our team is continuing to see Spektrix systems operate as normal across North America, the UK, and Ireland and any system slowness should be returning to normal. Our team will be marking this incident as resolved.

As always, we will continue to monitor client systems to ensure that systems are running as expected. Thank you again for your patience.
Jun 12, 22:25 BST
Monitoring - We have seen improvement in Spektrix system response times and have seen an improvement noted on our partner's status page: https://www.cloudflarestatus.com/

Our teams will continue to monitor all client systems to ensure that things are running as expected.
Jun 12, 22:03 BST
Identified - We have identified an outage with a third party provider which is impacting Spektrix systems across the UK and North America - This page can be found here: https://www.cloudflarestatus.com/

During this time you will continue to experience intermittent system slowness when loading between interfaces or performing regular activity in your Spektrix system.

We will continue to monitor our partner's status page for any updates and will update our clients as we see changes or updates.
Jun 12, 21:39 BST
Investigating - We are aware of intermittent system slowness affecting clients. We are still working to investigate the cause of the issue and the number of clients that are affected, but will update as we know more.

During this time, you may experience longer times between clicks when navigating your system.

Thank you for your patience.
Jun 12, 21:26 BST
Jun 11, 2025

No incidents reported.

Jun 10, 2025
Spektrix system, website integrations, API outage
Resolved - We're confident now that all work has been completed to fully restore all access and all systems are operational.

If you have any further questions or concerns regarding the issues today please reach out to us and we'd be happy to help and provide further information.

Thanks again for your patience this morning.
Jun 10, 10:39 BST
Monitoring - You should now be seeing that all elements of the Spektrix system are back up and running.

We're still working through elements of the fix and will be in a close monitoring period as we do this.
We'll keep you updated if anything changes as this happens.
Jun 10, 09:54 BST
Update - We're continuing to work through our fix for the system outage currently happening. To confirm this is impacting the Spektrix system and all elements of website integrations that will impact end-customers.

Both yourselves and end-customers will likely see 'Timeout' errors that will come from Cloudflare.

This issue relates to an infrastructure change and is not a data security issue.

We will continue to provide updates on an expected timescale as we have more information. We will update again in 10 minutes or sooner.
Jun 10, 09:47 BST
Identified - We're aware that the entire Spektrix system is currently down and inaccessible and you will see error pages when trying to use the system.

We know what the cause of this is and are working to resolve this now. It is likely that whilst we work through the fix the system will be down for a period of time. We will be able to estimate this better in approximately 10-15 minutes and will update further then.

Thanks for your patience as we work through this.
Jun 10, 09:33 BST
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage