All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097 or 1-800-961-5971

Spektrix System ? Operational
90 days ago
99.9 % uptime
Today
UK and Ireland ? Operational
90 days ago
99.9 % uptime
Today
US and Canada ? Operational
90 days ago
99.9 % uptime
Today
Payments Processing ? Operational
90 days ago
99.98 % uptime
Today
Opayo (formerly SagePay) ? Operational
90 days ago
99.99 % uptime
Today
Worldpay (formerly Vantiv) ? Operational
90 days ago
99.99 % uptime
Today
Authorize.Net ? Operational
90 days ago
99.99 % uptime
Today
Moneris ? Operational
90 days ago
99.92 % uptime
Today
PayPal Operational
90 days ago
99.98 % uptime
Today
Spektrix Payments (Adyen) ? Operational
90 days ago
100.0 % uptime
Today
dotdigital ? Operational
90 days ago
100.0 % uptime
Today
Support Services Operational
90 days ago
100.0 % uptime
Today
Support Centre and support@spektrix.com ? Operational
90 days ago
100.0 % uptime
Today
Phone Service - UK/Ireland ? Operational
90 days ago
100.0 % uptime
Today
Phone Service - North America ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
99.91 % uptime
Today
APIs - UK and Ireland ? Operational
90 days ago
99.91 % uptime
Today
APIs - US and Canada ? Operational
90 days ago
99.91 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 23, 2024

No incidents reported today.

Apr 22, 2024

No incidents reported.

Apr 21, 2024
Resolved - Moneris have now confirmed that the earlier issues are resolved and we have continued to see payments successfully processing over the last 30 minutes.
Apr 21, 23:32 BST
Monitoring - Our own monitoring is showing that Moneris is back online and we can see payments successfully processing.

We are awaiting confirmation from Moneris that things are fully resolved.

Apr 21, 22:59 BST
Investigating - We are aware of an issue with payment processing on the Moneris Payments Gateway since about 17.06 ET / 14.06 PT.

We are monitoring this and in contact with Moneris to find out more.

Apr 21, 22:36 BST
Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024
Resolved - From a period of just over two hours, from 01:00-03:05 BST / 20:00-22:05 ET / 17:00-19:05 PT, your client interface and API access via system.spektrix.com was down. Access via custom domains was unimpacted, so web sales continued to be available and orders could confirm online during this time.

Overnight tasks such as scheduled reports, integrated mailings or partner API integrations will have failed during this time, and may need to be reattempted this morning.

Please reach out to support@spektrix.com if we can assist further we this.

Apr 16, 09:34 BST
Update - As of about 3AM BST/10PM EST we have resolved the issue and all Spektrix Systems are back up and fully operational. We will continue to monitor during this period to ensure proper service.

Summary:
Between 1-3AM BST/8-10PM EST all Spektrix Systems went down and returned the message "421 Misdirected Request." During this time Spektrix was inaccessible for use. However, websites using custom domains were able to continue sales as normal during this period.

Apr 16, 03:20 BST
Monitoring - As of about 3AM BST/10PM EST we have resolved the issue and all Spektrix Systems are back up and fully operational. We will continue to monitor during this period to ensure proper service.

Summary:
Between 1-3AM BST/8-10PM EST all Spektrix Systems went down and returned the message "421 Misdirected Request." During this time Spektrix was inaccessible for use. However, websites using custom domains were able to continue sales as normal during this period.

Apr 16, 03:17 BST
Update - Around 2AM BST/9PM EST our engineers discovered a problem with our SSL certificates. We are continuing to investigate.
Apr 16, 02:15 BST
Investigating - Around 1AM BST/8PM EST we began to see outages across all Spektrix systems. We are currently investigating this issue.
Apr 16, 01:35 BST
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.