Update - This is a follow up email to our communication on 19th December regarding YesPay and your card payments. As a reminder, if you are using YesPay for any of your card payments then you will need to check with your IT team that you have the correct firewall exceptions in place, as these will be changing in early 2018. Failure to do so may result in loss of all functionality relating to card payments. Please contact Spektrix Support for more information.
Jan 3, 12:31 GMT
Identified - If you are receiving this email, then you are probably a Spektrix client who uses YesPay as their payment provider. Please note that in early 2018, WorldPay are changing their target IP addresses (we don't have a specific date for this change as of yet). This means that if you have a firewall set up on your network with exclusions for your card payments set on it then these will need updating, otherwise you may lose all card payment functionality. The document in the support article linked to below lists the changes in details and the new IP addresses that need to be entered - your IT team should be able to implement these for you. Please contact Spektrix Support for more information.

Download link for WorldPay's service update document available here: https://support.spektrix.com/hc/en-us/articles/115003517652
Dec 19, 14:32 GMT

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097

Spektrix System ? Operational
Spektrix System - UK/IE   ? Operational
Spektrix System - US/CAN   ? Operational
Payments Processing ? Operational
SagePay   ? Operational
YESpay   ? Operational
Vantiv / Element Payments   ? Operational
Authorize.Net   ? Operational
PayPal   Operational
dotmailer   ? Operational
Support Services Operational
Support Centre and support@spektrix.com   ? Operational
Phone Service - UK/Ireland   ? Operational
Phone Service - North America   ? Operational
APIs ? Operational
APIs - UK/IE   ? Operational
APIs - US/CAN   ? Operational
Operational
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Maintenance
System Metrics Month Week Day
System Uptime ?
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Payments Uptime ?
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Past Incidents
Jan 16, 2018

No incidents reported today.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018
Completed - The scheduled maintenance has been completed.
Jan 11, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 06:00 GMT
Scheduled - We're going to be performing some maintenance to our network infrastructure on Thursday 11 January between 6am and 8am GMT / 1am and 3 am EST / 10pm Wednesday and 12am Thursday PST.

Within this period we will need to take the system down for approximately 30 minutes, during which time you won't be able to log into your system. Your online bookers will see a message informing them that the system is undergoing maintenance, and our APIs will also be unavailable. All APIs will return a 503 Unavailable status code, with a Retry-After header.
Jan 8, 15:13 GMT
Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.

Jan 6, 2018

No incidents reported.

Jan 5, 2018

No incidents reported.

Jan 4, 2018

No incidents reported.

Jan 2, 2018

No incidents reported.