All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097 or 1-800-961-5971

Spektrix System ? Operational
Spektrix System - UK/IE ? Operational
Spektrix System - US/CAN ? Operational
Payments Processing ? Operational
SagePay ? Operational
YESpay ? Operational
Worldpay (formerly Vantiv) ? Operational
Authorize.Net ? Operational
PayPal Operational
dotdigital ? Operational
Support Services Operational
Support Centre and support@spektrix.com ? Operational
Phone Service - UK/Ireland ? Operational
Phone Service - North America ? Operational
APIs ? Operational
APIs - UK/IE ? Operational
APIs - US/CAN ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Spektrix System
Fetching
Spektrix Payment System
Fetching
Past Incidents
Oct 26, 2020

No incidents reported today.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020
Resolved - We’ve identified an issue where Print at Home/E-ticket emails were not delivered to customers today from roughly the hours of 15:30-19:30 BST (10:30a-2:30p EST). No other system emails were affected.

If your customers ordered tickets with Print at Home/E-ticket delivery in that time period, they won't have received the email containing their tickets. Customers are able to access their tickets at any time by logging in to their account online and viewing the “Print at Home” or “E-tickets” tab on their My Account page. If you would prefer to re-send the tickets to your customers directly, you can do so by navigating to their customer record in the Sales interface in Spektrix. From the customer record, under Orders > Print at home items, you can use the Send Email button to resend their available tickets.

We sincerely apologize for any inconvenience. Please contact us at support@spektrix.com if you have any questions or need additional assistance.
Oct 20, 20:20 BST
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.