All Systems Operational

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Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097

Spektrix System ? Operational
Spektrix System - UK/IE   ? Operational
Spektrix System - US/CAN   ? Operational
Payments Processing ? Operational
SagePay   ? Operational
YESpay   ? Operational
Worldpay (formerly Vantiv)   ? Operational
Authorize.Net   ? Operational
PayPal   Operational
dotmailer   ? Operational
Support Services Operational
Support Centre and support@spektrix.com   ? Operational
Phone Service - UK/Ireland   ? Operational
Phone Service - North America   ? Operational
APIs ? Operational
APIs - UK/IE   ? Operational
APIs - US/CAN   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Payments Uptime ?
Fetching
Spektrix Uptime
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Past Incidents
Jan 19, 2019

No incidents reported today.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

No incidents reported.

Jan 16, 2019
Dotmailer login unavailable
Resolved - Dotmailer have fixed the issue and you can now log in to their site.

It looks like you will be asked to verify your login via email on first attempt. Please make sure you click on the link on the same browser you normally use to access it so your login is verified for future.

If you have any issues please contact Spektrix Support and we'll be able to liaise with Dotmailer if needed.
Jan 16, 10:44 GMT
Identified - We have discovered this morning that all logins to Dotmailer (now known as Dot Digital) return an error page.
We are in touch with Dotmailer Support who will provide us with updates that we will pass on as soon as we have them.

Until then, if you don't already have Dotmailer open it looks like it will be inaccessible for a short while whilst they investigate.
Jan 16, 09:42 GMT
Jan 15, 2019
Overnight reports and customer list duplicates
Resolved - We've had several clients get in touch this morning to say that their scheduled reports and customer lists have run twice overnight, so you may see duplicates of these. We have identified the issue and are now resolving it, but please do get in touch with Support if you have any questions or concerns about this. Thanks!
Jan 15, 10:51 GMT
Jan 14, 2019
Delay with Scheduled Reports
Resolved - All reports are now running as scheduled. Apologies for any inconvenience caused by the delays today.
Jan 14, 23:23 GMT
Update - We are continuing to monitor for any further issues.
Jan 14, 16:00 GMT
Update - We are continuing to monitor for any further issues.
Jan 14, 15:58 GMT
Update - We are continuing to monitor scheduled reports this morning. They are still processing but may take a little longer than originally anticipated to catch up, meaning some reports may not be received for several hours. Similarly, hourly scheduled reports for the rest of Monday will be delayed behind the backlog being worked through. If a report is urgent we recommend sending manually where possible - there are no delays in running reports manually from the system.
Jan 14, 12:01 GMT
Monitoring - Scheduled reports are running again however there may be a slight delay with recipients receiving them while the job schedule catches up. We'll continually monitor and endeavour to speed up the process as much as possible. Urgent reports can still be run manually.
Jan 14, 10:14 GMT
Investigating - We're currently investigating a delay with report schedules this morning and
we'll update you ASAP. You can still run reports manually in the meantime for anything urgent.
Jan 14, 09:46 GMT
Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019
Scheduled Maintenance - Thursday 10th January
Completed - The scheduled maintenance has been completed.
Jan 10, 06:24 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 06:00 GMT
Scheduled - We'll be running some scheduled maintenance on the Spektrix system on Thursday between 6am-8am GMT / 1am-3am EST / 10pm-12midnight PT (Wednesday).

During this time there will be periods of a minute or two where the system will not be accessible. Your online bookers will see a message informing them that the system is undergoing maintenance, and our APIs will also be unavailable. All APIs will return a 503 Unavailable status code, with a Retry-After header.

Please do get in touch with support@spektrix.com if you have any questions.
Jan 7, 12:07 GMT
Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

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