All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097 or 1-800-961-5971

Spektrix System ? Operational
Spektrix System - UK/IE ? Operational
Spektrix System - US/CAN ? Operational
Payments Processing ? Operational
Opayo (formerly SagePay) ? Operational
YESpay ? Operational
Worldpay (formerly Vantiv) ? Operational
Authorize.Net ? Operational
PayPal Operational
dotdigital ? Operational
Support Services Operational
Support Centre and support@spektrix.com ? Operational
Phone Service - UK/Ireland ? Operational
Phone Service - North America ? Operational
APIs ? Operational
APIs - UK/IE ? Operational
APIs - US/CAN ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Spektrix System
Fetching
Spektrix Payment System
Fetching
Past Incidents
Dec 9, 2021

No incidents reported today.

Dec 8, 2021

No incidents reported.

Dec 7, 2021

No incidents reported.

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021
Resolved - Between 10am-12pm this morning (Saturday 4th December), there were issues with the Box Office app connecting to Spektrix systems, affecting card machine payment processing, and ticket printing.

We are now seeing successful connections to the Box Office app, and so are confident this issue has been resolved. Our team will continue to monitor this.

Thanks again for your patience this morning whilst we worked to investigate and resolve this issue. Please contact our support team if you are still experiencing issues printing tickets, or processing card machine payments.
Dec 4, 14:00 GMT
Monitoring - We are now seeing successful connections to the Box Office App, with tickets being able to be printed and payments taken with card machines. We confident that the issues are now resolved, but we are continuing to monitor the system.

Thank you for your ongoing patience this morning as we have worked to resolve this issue.
Dec 4, 12:04 GMT
Identified - We have identified that the issue with the Box Office App has been caused by degraded performance to Microsoft's Azure cloud services, which is where the Box Office App runs from. We're looking into resolutions for this problem and will continue to update this page with our progress.

Card payments can be processed using the MOTO (phone) channel, and an Occupancy Report can be run to help manage event entry in place of printing tickets.
Dec 4, 11:30 GMT
Update - We are still seeing issues with the Box Office app connecting to Spektrix systems, affecting card machine payments, and printing tickets. This is being investigated as a priority, and further updates will be posted here. Card payments can be processed using the MOTO (phone) channel, and an occupancy report can be run to help manage event entry in place of printing tickets.
Dec 4, 10:58 GMT
Investigating - We're seeing intermittent Box Office app connection issues, affecting card machine payments and ticket printing.
We are currently investigating the issue. If you need to take payments, we advise that you use the Card Payment functionality within the Sales Interface.
Dec 4, 10:22 GMT
Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.