Spektrix Status

All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097

Spektrix System Operational

Spektrix System - UK/IE Operational

Spektrix System - US/CAN Operational

Payments Processing Operational

SagePay Operational

YESpay Operational

Vantiv / Element Payments Operational

Authorize.Net Operational

PayPal Operational

dotmailer Operational

Support Services Operational

Support Centre and support@spektrix.com Operational

Phone Service - UK/Ireland Operational

Phone Service - North America Operational

APIs Operational

APIs - UK/IE Operational

APIs - US/CAN Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Payments Uptime

Fetching

Past Incidents

Jul 17, 2018

No incidents reported today.

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

Further maintenance work

Completed - The scheduled maintenance has been completed.
Jul 12, 08:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 07:00 BST

Scheduled - Following on from our maintenance earlier this morning we need carry out a few more tasks to complete the work. This will be on Thursday morning (Weds evening Pacific Time).

We're sorry for the short notice on this work.

We'll be running some server maintenance on Thursday between 7am - 8 am BST / 2am - 3am EST / (11pm-12am PST Tuesday)

Within this period we'll need to take the system offline for two periods of 5-10 mins each. During these two periods you won't be able to log into your system. Your online bookers will see a message informing them that the system is undergoing maintenance, and our APIs will also be unavailable.

All APIs will return a 503 Unavailable status code, with a Retry-After header.
Jul 11, 15:22 BST

Jul 11, 2018

Server Maintenance

Completed - The scheduled maintenance has been completed.
Jul 11, 08:01 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 06:00 BST

Scheduled - We'll be running some scheduled server maintenance on Wedesday between 6am - 8 am BST / 1am - 3am EST / (10pm-12am PST Tuesday)

Within this period we'll need to take the system offline, during which time you won't be able to log into your system. Your online bookers will see a message informing them that the system is undergoing maintenance, and our APIs will also be unavailable. We'll bring the system back up as soon as possible, and no later than the end of the time periods above.

All APIs will return a 503 Unavailable status code, with a Retry-After header.
Jul 9, 11:10 BST

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.

Jul 5, 2018

Chip and Pin Receipts not printing

Resolved - Receipts should now be printing as normal. We identified the printing issue in a minor system release earlier; after discovering the issue, we rolled the release back from all our client systems. Please get in touch with Support if you need any further help. Thanks!
Jul 5, 15:58 BST

Update - We're in the process of rolling out system changes for clients who have been experiencing the receipt printing issue. We'll let you know when this is complete. Thank you!
Jul 5, 14:57 BST

Update - We're working on a fix to the card receipt printing issue and we will continue to keep you posted on progress. Thanks for your patience!
Jul 5, 14:24 BST

Update - We've got a plan in place for the fix for the card receipts, so will be in touch very soon with more news as we have it!
Jul 5, 13:51 BST

Identified - We've received several reports that chip and pin receipts aren't currently printing.
We believe we've already identified the cause so we're working on sorting it and will keep you updated with news.
Jul 5, 13:30 BST

US/CA: Limited Phone Support - Independence Day Holiday

Completed - The scheduled maintenance has been completed.
Jul 5, 02:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 14:00 BST

Scheduled - Our North American office will be closed on Wednesday, July 4th, in observance of the holiday. Phone support will be limited to critical requests only during our regular business hours. For non-critical inquiries, please send us a message at support@spektrix.com, and we will get back to you as soon as possible.
Jul 2, 20:02 BST

Jul 3, 2018

No incidents reported.