Spektrix Status

All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097 or 1-800-961-5971

Spektrix System Operational

Spektrix System - UK/IE Operational

Spektrix System - US/CAN Operational

Payments Processing Operational

SagePay Operational

YESpay Operational

Worldpay (formerly Vantiv) Operational

Authorize.Net Operational

PayPal Operational

dotdigital Operational

Support Services Operational

Support Centre and support@spektrix.com Operational

Phone Service - UK/Ireland Operational

Phone Service - North America Operational

APIs Operational

APIs - UK/IE Operational

APIs - US/CAN Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Payments Uptime

Fetching

Spektrix Uptime

Fetching

Past Incidents

Nov 22, 2019

No incidents reported today.

Nov 21, 2019

Issues with running reports and customer lists

Resolved - This has been resolved and reports and customer lists should be running normally on all systems. Thank you for your patience.
Nov 21, 23:47 GMT

Monitoring - We've identified and addressed the root of this issue and you should now be able to run reports and customer lists as normal. We will continue to monitor the performance of reporting tools. Thank you for your patience.
Nov 21, 23:21 GMT

Investigating - We are currently investigating an issue preventing users from running reports and customer lists. We will update you as soon as we know more.
Nov 21, 22:31 GMT

Nov 20, 2019

No incidents reported.

Nov 19, 2019

Connectivity to the Spektrix App

Resolved - We are confident we have successfully resolved this issue. Thank you for bearing with us while we looked into this.

If you have any further issues with your App, please do head to our Support Centre for additional information - https://support.spektrix.com/hc/en-us/articles/115002174551-Troubleshooting-the-Spektrix-App - and please contact the Support Team if you have any further questions or queries.
Nov 19, 17:39 GMT

Investigating - Some of you may have had your Spektrix App drop out more often than usual today.

We are investigating ways we can mitigate the number of drops in connectivity. We will update here when we manage to isolate the cause for this. In the meantime, restarting the App from local services or restarting your PC should bring your App back online if it goes down. More information on that can be found in this Support article: https://support.spektrix.com/hc/en-us/articles/115002174551-Troubleshooting-the-Spektrix-App. Alternatively contact the Support Team if you are having issues and we can further help.
Nov 19, 15:48 GMT

Scheduled Maintenance - 19th November

Completed - The scheduled maintenance has been completed.
Nov 19, 08:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 06:00 GMT

Scheduled - We'll be running some scheduled maintenance on the Spektrix infrastructure on Tuesday, November 19th between 6:00-8:00 GMT (1:00-3:00 EST).

The system while be unavailable for part of this period.

When the system is unavailable, your online bookers will see a message informing them that the system is undergoing maintenance. Our APIs will also be unavailable for some of this period too, and will return a 503 Unavailable status code, with a Retry-After header.

Please do get in touch with support@spektrix.com if you have any questions.
Nov 12, 10:48 GMT

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

Issues accessing iframes using custom domains

Resolved - Some of your customers may have had problems for a few minutes in the last half an hour booking tickets on your website if you're using our new custom domains feature. The issue is now resolved and we're confident it won't reoccur.
Nov 15, 14:57 GMT

Identified - We believe we've found the issue causing this and have fixed it. Just checking now. Another update shortly.
Nov 15, 14:50 GMT

Investigating - We have identified issues with accessing the booking pathway on websites where custom domains are in use on iframes. We are currently investigating this and will provide an update when we have more information. Thank you for bearing with us.
Nov 15, 14:42 GMT

Intermittent reports of slowness

Resolved - #green We are confident that today's slowness is now resolved. Thank you for bearing with us and please get in touch with us if you have any questions.
Nov 15, 11:00 GMT

Monitoring - #amber This morning, there was a period of a few minutes where the system was intermittently slow for some of you. We took action to fix the issue and now things are back to normal. We'll continue to monitor things here.
Nov 15, 10:53 GMT

Update - #amber Our work to improve system speeds this morning is continuing. More updates to follow.
Nov 15, 10:48 GMT

Update - #amber We believe we have identified and put a fix in place for this morning's slowness. Speeds should improve over the coming minutes.
Nov 15, 10:46 GMT

Identified - #amber we believe we have identified the cause of slowness and have taken steps that will hopefully resolve it. We will continue with monitoring the system and providing updates.
Nov 15, 10:36 GMT

Update - #amber we are continuing to investigate the causes of current system slowness.
Nov 15, 10:26 GMT

Update - #amber We are continuing to investigate the reports of slowness and their cause.
Nov 15, 10:15 GMT

Investigating - We have received some reports of slowness when clicking around the Spektrix system. We are investigating the cause of this and will provide updates as we go. #amber
Nov 15, 10:11 GMT

Nov 14, 2019

Issues with YesPay payment services

Resolved - YesPay payments have been successfully confirming since around 3pm this afternoon, so we are resolving this incident. Thank you for your patience.
Nov 14, 19:33 GMT

Monitoring - YesPay transactions seem to be processing successfully now. We are continuing to monitor this issue, but please do contact us if you experience any further issues processing payments with YesPay.
Nov 14, 17:29 GMT

Update - YesPay are making progress in resolving the current issues with phone and web payments. However, unfortunately payments are still not processing correctly. You may now be seeing a different error message than before - we are helping YesPay to investigate this and will keep you updated with our progress.
Nov 14, 14:50 GMT

Update - We are still liaising with YesPay to try to resolve their issues with phone and web payments. Many thanks for bearing with us whilst we get to the bottom of what's happening. We'll keep you updated with more news as soon as we have it.
Nov 14, 12:25 GMT

Update - We are continuing to investigate this issue.
Nov 14, 10:28 GMT

Update - Unfortunately, the issue with phone and web YesPay payments was not resolved overnight.
We are still trying to work with the YesPay/WorldPay team so they can resolve their issues.

At the moment, if you take payments with YesPay, you will not have been able to take phone or web payments since around 15:30 yesterday (13th November). This is still the case. Chip and Pin transactions are unaffected and working as normal.

We will update you when we have more information from YesPay, or, if we have no more updates, within the next hour. In the meantime please do contact the Support Team to see if there is an alternative payment method we can work with you to set up. For example, with the help of your finance team it may be possible to set up a PayPal integration fairly quickly to at least allow you to confirm web payments.
Nov 14, 10:16 GMT

Update - We're working with YesPay to resolve this as swiftly as possible. We'll keep you regularly updated here. Thanks again for your continued patience.
Nov 14, 10:15 GMT

Update - We're still working with YesPay to find the source of these issues. We will provide an update at 10:00GMT as to how the investigation is progressing.
Nov 13, 21:06 GMT

Update - We're still working with YesPay to find the source of these issues. Please bear with us and we'll let you know when we have further news.
Nov 13, 17:47 GMT

Investigating - We've received some reports of further issues processing payments through YesPay - we're investigating this and will let you know as soon as we get any more information.
Nov 13, 16:08 GMT

Monitoring - All our YesPay clients' payments have been processing as expected now, but we'll keep monitoring this just in case. Thanks for bearing with us.
Nov 13, 14:04 GMT

Investigating - We are currently investigating an issue with payment processing for our clients using YesPay. We are liaising with YesPay now and will update shortly.
Nov 13, 11:50 GMT

Nov 12, 2019

US/CA: Possible interruption of phone support

Completed - The scheduled maintenance has been completed.
Nov 12, 20:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 18:00 GMT

Scheduled - Due to a scheduled change with our phone service provider, we may experience brief interruptions in phone service on Tuesday, November 12th. This may at times limit our ability to receive and/or return your calls. If you are unable to reach us, please send us an email at support@spektrix.com, and we will get back to you as soon as possible.
Nov 12, 16:01 GMT

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

Spektrix inaccessible

Resolved - We are happy that this was an isolated incident and system speeds have returned back to normal. We will of course continue to monitor the system so we can respond quickly to any issues that arise.

Apologies for the interruption this caused to your service. If you have any concerns or questions please don't hesitate to contact the Support Team who will be able to advise further.
Nov 8, 13:43 GMT

Monitoring - Our own monitoring is seeing the system coming back up to full health. We will continue to keep a close eye on speeds and will continue to update here with any more news.
Nov 8, 13:31 GMT

Identified - We have identified what is causing the outage - we have taken steps to rectify this and you should see the system start to come back. There maybe some slowness and more issues for the next 5-10 minutes and we will keep you updated here with more news.
Nov 8, 13:27 GMT

Investigating - Spektrix is currently inaccessible and we are getting '500' errors when trying to use the system.
We are on the case and will update here very soon with more news.
Nov 8, 13:23 GMT

System Slowness

Resolved - We are confident that there are no ongoing issues with slowness in the system so we are resolving this incident. We're sorry about the drop in speeds earlier today and the issues that this may have caused you.
Nov 8, 12:13 GMT

Update - We can confirm that system speeds are now back to normal. We are continuing to monitor and investigate the cause of the disruption.
Nov 8, 10:45 GMT

Monitoring - Our System Monitoring has identified some slowdown this morning. We are currently investigating the root cause of the issue and will update shortly.
Nov 8, 10:34 GMT