All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097 or 1-800-961-5971

Spektrix System ? Operational
90 days ago
99.99 % uptime
Today
UK and Ireland ? Operational
90 days ago
99.99 % uptime
Today
US and Canada ? Operational
90 days ago
99.99 % uptime
Today
Payments Processing ? Operational
90 days ago
99.98 % uptime
Today
Opayo (formerly SagePay) ? Operational
90 days ago
99.98 % uptime
Today
Spektrix Payments (Adyen) ? Operational
90 days ago
100.0 % uptime
Today
Worldpay (formerly Vantiv) ? Operational
90 days ago
99.99 % uptime
Today
Authorize.Net ? Operational
90 days ago
99.97 % uptime
Today
Moneris ? Operational
90 days ago
99.95 % uptime
Today
PayPal Operational
90 days ago
100.0 % uptime
Today
dotdigital ? Operational
90 days ago
100.0 % uptime
Today
Support Services Operational
90 days ago
100.0 % uptime
Today
Support Centre and support@spektrix.com ? Operational
90 days ago
100.0 % uptime
Today
Phone Service - UK/Ireland ? Operational
90 days ago
100.0 % uptime
Today
Phone Service - North America ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
APIs - UK and Ireland ? Operational
90 days ago
100.0 % uptime
Today
APIs - US and Canada ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 20, 2024

No incidents reported today.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024
Resolved - We are confident that payments are continuing to process successfully, so are stepping away from active monitoring.

If you require further support and assistance following this, please reach out to the team on support@spektrix.com

Jul 14, 19:04 BST
Monitoring - We have continued to monitor the impact of our fix, and are happy that payments continue to process successfully.

To recap, there were issues processing card payments between 17:05 BST / 12:05 EDT and 18:30 / 13:30 EDT. This affected payments online and in the Spektrix interfaces, but Chip/Chip & Pin transactions would have been successful in this time.

If you require further support and assistance following this, please reach out to the team on support@spektrix.com

Jul 14, 18:44 BST
Identified - We have implemented a fix, and believe that card payments are now processing successfully.

We are monitoring this closely to ensure payments continue to process successfully.

Jul 14, 18:34 BST
Update - We are continuing to investigate this as a priority. We believe that this is only affecting 'card' payments, and that Chip/Chip & Pin payments will still be successful.
Jul 14, 18:19 BST
Update - To further clarify the behaviour we're seeing here, you may be seeing a "502 bad gateway" message when attempting payments, or the payment screen where you enter card details may appear blank, leaving you unable to enter information.
Jul 14, 18:00 BST
Investigating - We are currently investigating issues processing card payments, both online and in the Spektrix interface.

We are investigating as a priority and will keep you updated.

Jul 14, 17:57 BST
Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.