All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097 or 1-800-961-5971

Spektrix System ? Operational
Spektrix System - UK/IE ? Operational
Spektrix System - US/CAN ? Operational
Payments Processing ? Operational
SagePay ? Operational
YESpay ? Operational
Worldpay (formerly Vantiv) ? Operational
Authorize.Net ? Operational
PayPal Operational
dotdigital ? Operational
Support Services Operational
Support Centre and support@spektrix.com ? Operational
Phone Service - UK/Ireland ? Operational
Phone Service - North America ? Operational
APIs ? Operational
APIs - UK/IE ? Operational
APIs - US/CAN ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Spektrix System
Fetching
Spektrix Payment System
Fetching
Past Incidents
Jan 24, 2021

No incidents reported today.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021
Completed - The scheduled maintenance has been completed.
Jan 19, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 13:01 GMT
Scheduled - Our North American office will be closed on Monday, January 18th, in observance of the holiday. Phone support will be limited to critical issues only during our regular business hours. For non-critical inquiries, please send us a message at support@spektrix.com and we will get back to you as soon as possible after the holiday.
Jan 13, 22:33 GMT
Jan 18, 2021
Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021
Resolved - We are now marking this incident as resolved as our monitoring has indicated no further issues with system performance. We will continue to look closely at system health and speeds as we always do and if we notice any recurrences of this problem we will update you here.

Thanks again for your patience and understanding on this.
Jan 12, 16:59 GMT
Monitoring - We are happy that the system is up to speed and we are seeing fast response times to all clicks. We will continue to monitor the system very closely for the rest of the day and keep you abreast of any updates or changes to the health of the system.

Thanks again for your patience as we worked through this.
Jan 12, 16:19 GMT
Update - The system health is continuing to improve and we are getting happier with the overall performance and speed. We are continuing to work on maintaining this and will update again here when we finish the work and move to close monitoring.
Jan 12, 16:02 GMT
Update - We are seeing the system speed begin to improve as we carry on working to get it back to full health. We are closely monitoring and will let you know how the work progresses. Thanks again for your understanding and patience.
Jan 12, 15:49 GMT
Update - We are still going through all the steps to get the system back up to full health. We are seeing a higher number of slow clicks and clicks not completing and you may have trouble accessing the system at all at the moment.

As we carry on working to get the system back to full health we will keep you updated here.
Jan 12, 15:39 GMT
Identified - Hi everyone,

We have identified an issue with slow clicks and some green screens when clicking around all parts of the system.

We already know the cause of this issue and are going through all the steps needed to fix this. You should see the system health improve over the next few minutes and we will update once all the required work is finished. Thanks for your understanding as we work to resolve this.
Jan 12, 15:23 GMT
Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.