Spektrix Status

All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097

Spektrix System Operational

Spektrix System - UK/IE Operational

Spektrix System - US/CAN Operational

Payments Processing Operational

SagePay Operational

YESpay Operational

Worldpay (formerly Vantiv) Operational

Authorize.Net Operational

PayPal Operational

dotdigital Operational

Support Services Operational

Support Centre and support@spektrix.com Operational

Phone Service - UK/Ireland Operational

Phone Service - North America Operational

APIs Operational

APIs - UK/IE Operational

APIs - US/CAN Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Payments Uptime

Fetching

Spektrix Uptime

Fetching

Past Incidents

Sep 23, 2019

No incidents reported today.

Sep 22, 2019

No incidents reported.

Sep 21, 2019

No incidents reported.

Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

Failed Dotdigital Mailings

Resolved - Hey everyone - Dotdigital have now fixed API which means mailings should send as normal, resolving the earlier issue! If you need a hand re sending any mailings, further help can be found here: https://support.spektrix.com/hc/en-us/articles/218742618-Recording-Mailings
Sep 16, 17:37 BST

Identified - Dotdigital are currently experiencing an issue with their API, meaning that scheduled and regular integrated mailings will fail to send. More information at https://status.dotdigital.com/incidents/j7vbxy0bct3r, but we will update you here as soon as we know more!
Sep 16, 17:16 BST

Spektrix App Disconnected

Resolved - Early this afternoon we received notification that some Spektrix Apps had disconnected, which may have affected your Chip & Pin Terminals and Printers. If you are still experiencing issues, please re-register your Spektrix App by right clicking the App and selecting Register. You'll need your Spektrix username and password. Further help can be found here: https://support.spektrix.com/hc/en-us/articles/115002170971-Understanding-and-Installing-the-Spektrix-App We're sorry for any inconvenience this has caused.
Sep 16, 15:19 BST

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

Issue with Print at Home emails not sending circa 14:30-16:00 BST (09:30-11:00 EST)

Resolved - We identified an issue with Print at Home emails not sending to customers from roughly the hours of 14:30-16:00 BST (09:30-11:00) EST.

If your customers have ordered tickets with Print at Home delivery in that time period, they won't have received their email and their order in the Sales Interface will display 'generating email...' in most cases.

If the customer booked tickets for an Instance after tomorrow (13th September) they should receive their email tomorrow and no action needs to be taken.

If the customer has booked for an Instance tonight (12th September) you may need to manually return and repurchase the affected items to allow the Print at Home items to send.

If you have any trouble with this or have any further questions please contact Support on 020 7183 3586 or support@spektrix.com.
Sep 12, 17:10 BST

Sep 11, 2019

Issues with Chip and PIN payments

Resolved - #green The issue with SagePay has been resolved and all Chip and PIN transactions should now be performing as expected. Thanks for bearing with us!
Sep 11, 12:46 BST

Monitoring - Chip and PIN payments should now be processing, but we'll keep an eye on things and let you know when we've had confirmation from SagePay that a fix has been put in place.
Sep 11, 12:36 BST

Update - #amber SagePay are working to fix the ongoing issue with Chip and PIN payments; we'll keep you posted at status.spektrix.com as we hear from them. In the meantime, it's still possible to take card payments manually. Thanks for your patience!
Sep 11, 12:24 BST

Update - We've spoken to SagePay, who've confirmed that they're aware of this issue taking Chip and PIN payments and are working to fix it. We'll keep you updated, or you can visit their status page at: https://www.sagepay.co.uk/support/system-monitor
Sep 11, 12:13 BST

Update - SagePay have identified an issue taking Chip and PIN payments and are working to fix this now. We'll keep you updated, or you can visit: https://www.sagepay.co.uk/support/system-monitor #amber
Sep 11, 12:09 BST

Identified - We've spoken to SagePay, who've confirmed that they're aware of this issue taking Chip and PIN payments and are working to fix it. We'll keep you updated, or you can visit their status page at: https://www.sagepay.co.uk/support/system-monitor
Sep 11, 12:08 BST

Investigating - We're currently investigating an issue some people are having with Chip and PIN payments showing a 'Failed Packet Request' error notice. We'll keep you updated as we learn more.
Sep 11, 12:02 BST

Sep 10, 2019

No incidents reported.

Sep 9, 2019

US / CA: Possible interruption of phone service

Completed - The scheduled maintenance has been completed.
Sep 9, 20:12 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 15:00 BST

Scheduled - Due to a scheduled change with our phone service provider, we may experience brief interruptions in phone service on Monday, September 9th. This may at times limit our ability to receive and/or return your calls. If you are unable to reach us, please send us an email at support@spektrix.com, and we will get back to you as soon as possible.
Sep 6, 22:00 BST