All Systems Operational

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Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097

Spektrix System ? Operational
Spektrix System - UK/IE   ? Operational
Spektrix System - US/CAN   ? Operational
Payments Processing ? Operational
SagePay   ? Operational
YESpay   ? Operational
Vantiv / Element Payments   ? Operational
Authorize.Net   ? Operational
PayPal   Operational
dotmailer   ? Operational
Support Services Operational
Support Centre and support@spektrix.com   ? Operational
Phone Service - UK/Ireland   ? Operational
Phone Service - North America   ? Operational
APIs ? Operational
APIs - UK/IE   ? Operational
APIs - US/CAN   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Database Maintenance Apr 23, 06:00-08:00 BST
We'll be running some scheduled maintenance on the Spektrix system on Monday 23rd April between 6am - 8am BST / 1am - 3am EST / 10pm-12.00 PST.

Within this period we will need to take the system offline, during which time you won't be able to log into your system. Your online bookers will see a message informing them that the system is undergoing maintenance, and our APIs will also be unavailable.

All APIs will return a 503 Unavailable status code, with a Retry-After header.

We'll update on here if there are any problems.
Posted on Apr 18, 14:51 BST
System Metrics Month Week Day
System Uptime ?
Fetching
Payments Uptime ?
Fetching
Past Incidents
Apr 20, 2018

No incidents reported today.

Apr 19, 2018
Problems contacting Support
Resolved - Our phone lines are still happily operating as normal, and we don't foresee any further issues. Apologies again if you were trying to reach us during the earlier downtime!
Apr 19, 19:01 BST
Monitoring - Aaaaaaand we're back - we'll keep an eye on things, but it looks like regular service has been resumed, with calls reaching us as normal!
Apr 19, 17:14 BST
Investigating - We're experiencing some sporadic internet connection issues which may mean that the UK/Ireland Support line is unavailable. If you're unable to get through, please contact support@spektrix.com with your query and we'll get back to you as soon as possible!
Apr 19, 17:06 BST
Removing TLS 1.1 Support on April 30th
Resolved - This incident has been resolved.
Apr 19, 17:57 BST
Identified - In order to maintain our Level 1 PCI compliance status, and to stay in line with improvements in online security, on the 30th April we will be disabling payment support for computers and browsers that aren’t using the most up to date security protocol, TLS 1.2.

From the 30th April, the minimum software requirement for PCs will be Windows 7, and the minimum browser requirement will be Internet Explorer 9. This will affect customers online as well as Spektrix system users, who will no longer be able to reach payment pages if they don’t meet the minimum TLS requirement.

More information can be found here:
https://support.spektrix.com/hc/en-us/articles/360001923591-Removing-TLS-1-1-Support
Apr 19, 10:18 BST
Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018
Issues with Support Phones
Resolved - Support calls for North American clients should be working as normal again. Sorry if anyone had any trouble getting in touch with us.
Apr 14, 14:41 BST
Investigating - We are currently experiencing issues with North American Support phones. If you need to get in touch with us, please send us an email at support@spektrix.com.

We are investigating this, and will update you as soon as we know more!
Apr 14, 00:52 BST
Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018
Scheduled Maintenance and Downtime
Completed - The scheduled maintenance has been completed.
Apr 11, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 06:00 BST
Scheduled - We'll be running some scheduled maintenance on the Spektrix system this Wednesday between 6am - 8am BST / 1am - 3am EST / 10pm-12.00 PST).

Within this period we will need to take the system offline, during which time you won't be able to log into your system. Your online bookers will see a message informing them that the system is undergoing maintenance, and our APIs will also be unavailable.

All APIs will return a 503 Unavailable status code, with a Retry-After header.

We'll update on here if there are any problems.
Apr 9, 12:08 BST
Apr 10, 2018
Issues with some Scheduled Jobs
Resolved - We've not seen any more issues since resolving this earlier, although as ever, please do get in touch with support if you run into any problems!
Apr 10, 12:59 BST
Monitoring - Good news - we've identified the cause of the problems with those scheduled jobs, and you should now see these working as normal. We'll continue monitoring here and will post further updates if necessary - if you encounter any problems, please contact Support and let us know!
Apr 10, 11:56 BST
Investigating - We're currently investigating some issues with scheduled jobs, which may affect things such as Auto-Renew payments, scheduled Dotmailer mailings and automated Report Schedules.

While we look into what's causing the issues, you may be best off manually running any urgent reports, creating mailings for 'immediate' sending, and checking your 'Open Transactions' tab for any unconfirmed auto-renew membership payments, which you should also be able to process manually.

Please contact the Support team if you have any questions!
Apr 10, 11:51 BST
Apr 9, 2018
Sage Pay are currently experiencing issues with MySagePay
Resolved - Sage Pay have now resolved their issues with users connecting to their MySagePay portal.
Apr 9, 12:55 BST
Identified - Sage Pay are currently experiencing issues with their MySagePay portal which may prevent some users from logging in to their account. Investigations are underway and we will update once they have resolved. You can also keep track of live updates by visiting their twitter page - https://twitter.com/SagePaySupport
Apr 9, 12:36 BST
WorldPay Target IP Addresses Changing
Resolved - By now all YesPay clients should have made these changes to their payments setup, so we are resolving this issue. Please get in touch with the Support Team if you require anything else.
Apr 9, 12:53 BST
Update - This email is an update regarding the required target IP address changes that clients using YesPay will have to make in the near future. WorldPay should have released a client communications email about this on Monday 5th March, which states that the required changes to target IP addresses for clients using YesPay will need to take place before 14th March. Please ensure that these changes are actioned as necessary at your organisation. More details of the changes that are required can be found here: https://support.spektrix.com/hc/en-us/articles/115003517652
Mar 6, 16:06 GMT
Update - This is a follow up email to our communication on 19th December regarding YesPay and your card payments. As a reminder, if you are using YesPay for any of your card payments then you will need to check with your IT team that you have the correct firewall exceptions in place, as these will be changing in early 2018. Failure to do so may result in loss of all functionality relating to card payments. Please contact Spektrix Support for more information.
Jan 3, 12:31 GMT
Identified - If you are receiving this email, then you are probably a Spektrix client who uses YesPay as their payment provider. Please note that in early 2018, WorldPay are changing their target IP addresses (we don't have a specific date for this change as of yet). This means that if you have a firewall set up on your network with exclusions for your card payments set on it then these will need updating, otherwise you may lose all card payment functionality. The document in the support article linked to below lists the changes in details and the new IP addresses that need to be entered - your IT team should be able to implement these for you. Please contact Spektrix Support for more information.

Download link for WorldPay's service update document available here: https://support.spektrix.com/hc/en-us/articles/115003517652
Dec 19, 14:32 GMT
Apr 8, 2018

No incidents reported.

Apr 7, 2018

No incidents reported.

Apr 6, 2018

No incidents reported.

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