Spektrix Status

All Systems Operational

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Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097 or 1-800-961-5971

Spektrix System Operational

Spektrix System - UK/IE Operational

Spektrix System - US/CAN Operational

Payments Processing Operational

SagePay Operational

YESpay Operational

Worldpay (formerly Vantiv) Operational

Authorize.Net Operational

PayPal Operational

dotdigital Operational

Support Services Operational

Support Centre and support@spektrix.com Operational

Phone Service - UK/Ireland Operational

Phone Service - North America Operational

APIs Operational

APIs - UK/IE Operational

APIs - US/CAN Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance Jan 21, 06:00-08:00 GMT

We'll be running some essential maintenance on the Spektrix infrastructure on Tuesday 21 January between 6-8am GMT / 1am - 3am EST.

The system while be unavailable during this period.

When the system is unavailable, your online bookers will see a message informing them that the system is undergoing maintenance. Our APIs will also be unavailable for some of this period too, and will return a 503 Unavailable status code, with a Retry-After header.

Please do get in touch with support@spektrix.com if you have any questions.
Posted on Jan 17, 12:15 GMT

System Metrics Month Week Day

Payments Uptime

Fetching

Spektrix Uptime

Fetching

Past Incidents

Jan 20, 2020

No incidents reported today.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

Delay with Transactions Appearing in My SagePay Portal

Resolved - SagePay have confirmed that all transactions from 13th January 2020 should now be showing in your MySagePay portal. Apologies for any inconvenience caused whilst this issue was resolved. If you have any follow up questions relating this, please contact the Support Team.
Jan 15, 12:02 GMT

Update - SagePay are still actively exploring the issue with Chip and Pin transactions from 13th January 2020 not showing in the MySagePay portal. We hope to have another update on their progress by tomorrow morning. Sorry for the ongoing delay in getting this sorted.
Jan 14, 17:05 GMT

Identified - You may find that Chip and Pin transactions from the 13th January 2019 are not currently in your MySagePay portal. We are in contact with SagePay who are looking into this and we will update you as soon as we can. Thanks for your patience with this.
Jan 14, 10:57 GMT

Jan 14, 2020

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 14, 08:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 06:01 GMT

Scheduled - We'll be running some essential maintenance on the Spektrix infrastructure on Tuesday, January 14th between 6:00-8:00 GMT (1:00-3:00 EST).

The system while be unavailable for part of this period.

When the system is unavailable, your online bookers will see a message informing them that the system is undergoing maintenance. Our APIs will also be unavailable for some of this period too, and will return a 503 Unavailable status code, with a Retry-After header.

Please do get in touch with support@spektrix.com if you have any questions.
Jan 9, 13:48 GMT

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

Issues connecting to Spektrix

Resolved - This issue has been resolved, and all users should be able to access their Spektrix system normally.
Jan 10, 01:05 GMT

Monitoring - We are continuing to investigate the cause of the issue, but are no longer seeing this error. Users should be able to access Spektrix systems as normal.
Jan 10, 00:44 GMT

Update - We are still investigating this issue. If you are unable to log in to your system and are in need of an occupancy report for tonight's performances, please reach out to support@spektrix.com.
Jan 10, 00:25 GMT

Investigating - We're aware that some users are encountering an error when trying to access their Spektrix systems. We are currently investigating the cause of this issue and will provide another update as quickly as possible. Thank you for your patience.
Jan 10, 00:03 GMT

Jan 9, 2020

No incidents reported.

Jan 8, 2020

Spektrix App

Resolved - We're aware that some people have been experiencing issues with the Spektrix App this morning - this has now been resolved. However, if your app is still having trouble connecting, restarting your PC should get it working as expected. Sorry for the inconvenience!
Jan 8, 13:23 GMT

Jan 7, 2020

No incidents reported.

Jan 6, 2020

No incidents reported.