All Systems Operational

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Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097

Spektrix System ? Operational
Spektrix System - UK/IE   ? Operational
Spektrix System - US/CAN   ? Operational
Payments Processing ? Operational
SagePay   ? Operational
YESpay   ? Operational
Vantiv / Element Payments   ? Operational
Authorize.Net   ? Operational
PayPal   Operational
dotmailer   ? Operational
Support Services Operational
Support Centre and support@spektrix.com   ? Operational
Phone Service - UK/Ireland   ? Operational
Phone Service - North America   ? Operational
APIs ? Operational
APIs - UK/IE   ? Operational
APIs - US/CAN   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Date Change for Scheduled Maintenance

We'll be running some scheduled maintenance on the Spektrix system on Tuesday 13th November between 4:00am-8:00am GMT / 12midnight-4:00 EST.

Within this period we will need to take the system offline, during which time you won't be able to log into your system for a couple of minutes. Your online bookers will see a message informing them that the system is undergoing maintenance, and our APIs will also be unavailable. All APIs will return a 503 Unavailable status code, with a Retry-After header.

Please do get in touch with support@spektrix.com if you have any questions.
Posted on Nov 7, 17:19 GMT
Scheduled Maintenance Nov 15, 06:00-08:00 GMT
We'll be running some scheduled maintenance on the Spektrix system on Thursday 15th November between 6am-8am BST / 1am-3am EST / 10pm-12.00 PST (Wednesday). This is to run some routine tests and upgrades on the database.

Within this time, there will be two or three periods when you won't be able to log into your system for a few minutes. During those periods, online bookers will see a message informing them that the system is undergoing maintenance, and our APIs will also be unavailable. All APIs will return a 503 Unavailable status code, with a Retry-After header.

After the maintenance, you may need to restart the Spektrix App service before printing tickets or taking chip and pin payments. Restarting your computer after 8am should do the trick.

Please do get in touch with support@spektrix.com if you have any questions.
Posted on Nov 12, 14:09 GMT
Payments Uptime ?
Fetching
Spektrix Uptime
Fetching
Past Incidents
Nov 12, 2018
Resolved - Pleased to report that Dotmailer has confirmed that this issue has been resolved. Thanks for your patience with this - if you have any questions at all, please do get in touch at support@spektrix.com.
Nov 12, 15:56 GMT
Update - Links in Dotmailer campaigns should now be working as expected. Dotmailer is continuing to monitor the issue and we'll let you know when it's been fully resolved. Do get in touch with Spektrix Support if you have any questions.
Nov 12, 15:34 GMT
Monitoring - Dotmailer have now released a fix - customers should now be able to click through on your email campaign sent through Dotmailer. We're continuing to monitor and will keep you updated.
Nov 12, 15:10 GMT
Identified - Dotmailer is currently experiencing intermittent connectivity issues which means that customers may not be able to click through on Dotmailer email campaigns that they have received from your organisation. You may want to hold off on sending out mailings until this issue is fixed. We'll keep you updated here as we hear more.
Nov 12, 14:57 GMT
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Resolved - We have resolved the issue now and the Spektrix system is running at normal speeds. Thanks for bearing with us, and apologies for the disruptions to your and your customers' days.

We experienced roughly 25 minutes of slowness from 11:05 GMT, which were resolved just after 11:30 following 1-2 minutes of downtime, when the system was unavailable. As part of our action a plan to resolve this speed issue, we recycled the database during this downtime and the system returned to normal.

If you have any questions at all, please reach out to Support@Spektrix.com.
Nov 9, 11:54 GMT
Monitoring - We believe we have resolved the issue after entering maintenance mode. We will continue to monitor and update.
Nov 9, 11:33 GMT
Investigating - We are currently investigating this issue.
Nov 9, 11:30 GMT
Identified - The issue has been identified and a fix is being implemented.
Nov 9, 11:24 GMT
Investigating - We are currently experiencing slowness which may be affecting you as you navigate around Spektrix and run Customer Lists and reports. Customers booking online will also experience slowness.

We are going into maintenance and and you will be unable to access your system for the next few minutes.
Nov 9, 11:14 GMT
Nov 8, 2018
Completed - The scheduled maintenance has been completed.
Nov 8, 12:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 09:30 GMT
Scheduled - We'll be running some scheduled maintenance on the Spektrix system on Thursday 8th November between 4:30am-7:30am ET / 1:30am-4:30 PT (Wednesday).

Within this period we will need to take the system offline, during which time you won't be able to log into your system. Your online bookers will see a message informing them that the system is undergoing maintenance, and our APIs will also be unavailable. All APIs will return a 503 Unavailable status code, with a Retry-After header.

Please do get in touch with support@spektrix.com if you have any questions.
Nov 5, 22:23 GMT
Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

No incidents reported.

Oct 31, 2018

No incidents reported.

Oct 30, 2018

No incidents reported.

Oct 29, 2018
Resolved - SagePay have advised that the issue with Worldpay is now resolved. Your card transactions should be processing as normal. Apologies for any inconvenience this caused you tonight.
Oct 29, 20:13 GMT
Investigating - We've had some reports of card transactions not confirming, where Spektrix users may have received an error saying that 'an issue has occurred with Sagepay'. Sagepay have advised us that there may be an issue specifically with Worldpay merchant numbers, so anyone whose merchant bank is Worldpay could be affected. We will continue to post updates here as we learn more from Sagepay and Worldpay.
Oct 29, 19:32 GMT