Spektrix Status

All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097 or 1-800-961-5971

Spektrix System Operational

Spektrix System - UK/IE Operational

Spektrix System - US/CAN Operational

Payments Processing Operational

Opayo (formerly SagePay) Operational

YESpay Operational

Worldpay (formerly Vantiv) Operational

Authorize.Net Operational

PayPal Operational

dotdigital Operational

Support Services Operational

Support Centre and support@spektrix.com Operational

Phone Service - UK/Ireland Operational

Phone Service - North America Operational

APIs Operational

APIs - UK/IE Operational

APIs - US/CAN Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Spektrix System

Fetching

Spektrix Payment System

Fetching

Past Incidents

Jul 1, 2022

No incidents reported today.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

Spektrix not accessible for 45 minutes this morning

Resolved - We have seen no further problems accessing Spektrix since the incident this morning.

Between 7:30am-8:15am BST (2:30am-3:15am EST) the Spektrix system, online booking, Spektrix.com, and many other websites across the internet who use the same supplier as us, were not accessible.

We apologise for the trouble this may have caused you and your customers. If you have any questions about this morning, please do reach out to support@spektrix.com.
Jun 21, 09:33 BST

Update - During this morning's outage, scheduled emails set to go out at 8am BST (3am EST) failed to send. These emails will need to be resent manually from Insights & Mailings in Spektrix. If you have any questions about this, please do email support@spektrix.com.

Emails scheduled for 9am BST have sent successfully.

All monitoring and testing shows that Spektrix systems and online booking has been back to normal from around 8.15am BST. We will continue to monitor the system closely.
Jun 21, 09:06 BST

Monitoring - All monitoring and testing shows that Spektrix systems and online booking has been back to normal from around 8.15am BST. We will continue to monitor the system closely.
Jun 21, 08:32 BST

Update - Our monitoring and testing shows that Spektrix systems and online booking is back to normal now, following around 45 minutes of being inaccessible. We can see transactions confirming from around 8.15am BST. We will continue to monitor the system.
Jun 21, 08:23 BST

Identified - We’re aware that many of you are having trouble accessing the system. Users and customers online are seeing "500 Internal Server Error". One of our suppliers has identified an issue and are working to fix it now. We will update this status page regular as we find out more.
Jun 21, 08:12 BST

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

Slow response times

Resolved - We are confident that system speeds have returned to normal - thank you so much for your patience whilst we investigated the issue. As ever, if you need anything or have any additional questions, please don't hesitate to get in touch with us at support@spektrix.com.
Jun 17, 19:35 BST

Monitoring - We have seen improvements in response times across all interfaces and shall continue to monitor system speeds. Thank you so much for your patience whilst we investigated this - if you need anything or have any questions, please don't hesitate to get in touch with us at support@spektrix.com.
Jun 17, 18:00 BST

Investigating - We are currently investigating slow response times across all interfaces of your Spektrix system. This means you may see an error screen or have a longer than usual response time when clicking around. We are actively looking into this and shall update here as soon as we know more.
Jun 17, 17:41 BST