All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097 or 1-800-961-5971

Spektrix System ? Operational
Spektrix System - UK/IE ? Operational
Spektrix System - US/CAN ? Operational
Payments Processing ? Operational
SagePay ? Operational
YESpay ? Operational
Worldpay (formerly Vantiv) ? Operational
Authorize.Net ? Operational
PayPal Operational
dotdigital ? Operational
Support Services Operational
Support Centre and support@spektrix.com ? Operational
Phone Service - UK/Ireland ? Operational
Phone Service - North America ? Operational
APIs ? Operational
APIs - UK/IE ? Operational
APIs - US/CAN ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Spektrix System
Fetching
Spektrix Payment System
Fetching
Past Incidents
May 13, 2021

No incidents reported today.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021
Resolved - This incident has been resolved.
May 8, 14:30 BST
Investigating - Our Support Centre is currently inaccessible, during this period you will not be able to submit new tickets or access Support Centre content. We are still able to receive calls and access client systems so please do get in touch via phone if you have any urgent queries we can assist with.
May 8, 13:57 BST
May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021
Completed - The scheduled maintenance has been completed.
May 5, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 22:01 BST
Scheduled - We'll be running some essential maintenance on the Spektrix system tonight, between 10pm Tuesday 4th May - 8am Wednesday 5th May.

For a short period, some UK/IE users and customers online will see errors within this time.

Our APIs will also encounter errors at the same time, and will return a 503 Unavailable status code, with a Retry-After header.

We always try to give you as much notice as possible when these things need doing, and we are sorry this is a late notice update.

Please get in touch with support@spektrix.com if you have any questions.
May 4, 15:37 BST
May 4, 2021
May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021
Resolved - We can report that the system issues experienced earlier are now resolved. If you have any questions about this, please don't hesitate to get in touch with the team at support@spektrix.com. Thank you so much for your patience whilst we resolved the issue.
Apr 30, 17:01 BST
Update - We are continuing to monitor the system following the earlier issues.
Apr 30, 16:42 BST
Monitoring - We have fixed this issue and don't believe users and customers should be affected from now on. We will continue to monitor the system and provide further details where necessary.
Apr 30, 16:12 BST
Identified - At 15:55 BST we experienced an outage across multiple Spektrix systems which prevented access to the software for staff and for customers online.

We have identified the cause and are continuing to monitor things.

You may still encounter issues when trying to access Spektrix. If you do, trying to refresh your browser might help you be able to login.
Apr 30, 16:08 BST
Apr 29, 2021

No incidents reported.