All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097 or 1-800-961-5971

Spektrix System
Operational
UK and Ireland
Operational
US and Canada
Operational
Payments Processing
Operational
Opayo (formerly SagePay)
Operational
Worldpay (formerly Vantiv)
Operational
Authorize.Net
Operational
Moneris
Operational
PayPal Operational
dotdigital
Operational
Support Services Operational
Support Centre and support@spektrix.com
Operational
Phone Service - UK/Ireland
Operational
Phone Service - North America
Operational
APIs
Operational
APIs - UK and Ireland
Operational
APIs - US and Canada
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Spektrix System
Fetching
Spektrix Payment System
Fetching
Past Incidents
Sep 25, 2023

No incidents reported today.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023
Cloudflare errors across Spektrix system
Resolved - We have continued monitoring this, and have not seen a recurrence of these Cloudflare errors since 12:15 BST / 07:15 EDT.

These problems started around 4pm BST / 11am EDT yesterday, 18 September. We initially understood Cloudflare to have identified the problem and implemented a fix, but they identified an additional issue around 10:30 BST / 05:30 EDT this morning, which has now been resolved.

Thank you for your understanding and patience whilst we we worked to resolve this. If you are still experiencing any specific issues, please reach out to our Support teams on support@spektrix.com or on +44 (0)20 7183 3586 (UK) or +1 (646) 569-9097 (North America)
Sep 19, 13:00 BST
Monitoring - We have been closely monitoring the frequency of errors following the fix implemented by Cloudflare, and we are confident that this has significantly reduced the frequency of error screens that you and your customers may have been seeing. We have also seen API requests complete without error and websites be updated successfully.

Thank you for your patience throughout this.
Sep 19, 11:39 BST
Update - Cloudflare have been able to identify a further problem which we believe is the cause of the issues that you have been seeing this morning. They are implementing a fix, and we have already seen a large reduction in the number of errors.
Sep 19, 11:04 BST
Update - We've investigated further this morning, and we believe that clients in Scotland may be adversely affected, due to how their web traffic is being routed. If you are able to alter your routing (e.g. using 4G or a VPN), you may see your connection become more reliable.

We have also seen some issues with web integrations displaying incorrect dates or wrong availability. Some API requests are occasionally getting error responses at the moment.Please loop in your web developer who should be able to force another API request in order to retrieve the correct data.

We are continuing to work with Cloudflare to escalate this issue, and we thank you for your patience and understanding.
Sep 19, 10:26 BST
Update - Cloudflare, one of our infrastructure providers, are still experiencing problems this morning, and so users may still see error pages sporadically throughout the Spektrix interfaces, and customers may occasionally be unable to load iframes. Refreshing the page should resolve this.

These problems started around 4pm BST / 11am EDT yesterday, 18 September. We initially understood Cloudflare to have identified the problem and implemented a fix, but as we're still seeing reports of this error, we are continuing to reach out to them on this.
Sep 19, 08:35 BST
Update - Update: We are aware that some users are still having issues connecting to Spektrix, and may be experiencing cloudflare error pages. This may show as 'Error 1016 - Origin DNS error'.

We are continuing to investigate this and will update you as soon as we are able.
Sep 18, 22:02 BST
Identified - Our investigations have identified that this is related to a problem that Cloudflare are experiencing. Cloudflare are one of our infrastructure providers, which is why some users are experiencing these error pages.

We have spoken to Cloudflare, who have been able to identify the issue and they are currently implementing a fix. In the meantime, these errors usually resolve upon a refresh of your page.
Sep 18, 17:29 BST
Update - We are continuing to investigate the cause of some users having difficulties accessing the Spektrix system. We are finding that these are sporadic errors, that usually resolve upon a refresh of your page.

We are continuing to investigate this issue and will provide updates as we have them.
Sep 18, 16:55 BST
Investigating - We are aware that some users are having issues connecting to Spektrix, and may be experiencing cloudflare error pages. This may show as 'Error 1016 - Origin DNS error'.

We are currently investigating this and will update you as soon as we are able.
Sep 18, 16:30 BST
Sep 18, 2023
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

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