Everything is remaining stable so we are closing this incident. To confirm, you may need to restart your Spektrix App or PC in order to get your hardware working again, otherwise everything should be up and running normally. Sorry for the disruption and impact this will have had on your day.
Feb 14, 11:18 GMT
Your online booking pages should now be back up and running as well. We are still closely monitoring the system to make sure everything stays stable, so please continue to report any unusual behaviour to our team.
Feb 14, 11:06 GMT
The Spektrix App should now be back up and running, meaning that chip and PIN and printing should be working again. You may need to restart the App or your PC in order to see it reconnect again. We are continuing to work on getting your online booking pages up and running and we'll update on here as soon as we have more information.
Feb 14, 11:00 GMT
We are still investigating and working through the issues previously outlined with slowness for customers online.
Most of the Spektrix interface itself should be working fine, but the online booking pages may currently see a maintenance page.
The Spektrix App may also be affected for some of you, affecting chip and pin and printing.
Feb 14, 10:41 GMT
Apologies, we are aware there are also some issues accessing the Spektrix App (which will affect chip and pin and printing). We are on the case and will update further on this as well.
Feb 14, 10:25 GMT
The interface itself should be running normally but we are aware customers online will be having difficulties booking. If customers call you should be able to take over and confirm transactions.
We are working on resolving this as soon as possible and will update shortly.
Feb 14, 10:22 GMT
We have received reports of system slowness using the interface and for customers booking online.
We're looking at this right now and will have updates very soon.
Feb 14, 10:17 GMT