Spektrix Status

All Systems Operational

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Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097

Spektrix System Operational

Spektrix System - UK/IE Operational

Spektrix System - US/CAN Operational

Payments Processing Operational

SagePay Operational

YESpay Operational

Worldpay (formerly Vantiv) Operational

Authorize.Net Operational

PayPal Operational

dotdigital Operational

Support Services Operational

Support Centre and support@spektrix.com Operational

Phone Service - UK/Ireland Operational

Phone Service - North America Operational

APIs Operational

APIs - UK/IE Operational

APIs - US/CAN Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Payments Uptime

Fetching

Spektrix Uptime

Fetching

Past Incidents

Aug 17, 2019

No incidents reported today.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

Errors and System Slowness

Resolved - We've been monitoring the system and believe these issues are now resolved. We apologize for any inconvenience, and if you have further questions, don't hesitate to contact our Support Team.
Aug 15, 18:37 BST

Monitoring - We believe system speeds are now back to normal and people are no longer seeing refreshes of the page they are on. We will continue to monitor the issue but you should be able to use the system as normal now.
Aug 15, 18:06 BST

Update - We are still investigating solutions to the issue with pages 'refreshing' during transactions. In addition to this, we are aware some people may be experiencing some slowness and seeing clicks not completing.

We will update here shortly.
Aug 15, 17:54 BST

Identified - Hi everyone,

We have received more reports of 'refreshes' of the screen when performing transactions, so we don't believe the issue is resolved yet.

We are aware of the problem and are finishing diagnosis, so we should be able to update very soon with more details on when this issue will be resolved.

Thanks for your patience so far.
Aug 15, 17:36 BST

Update - We're continuing to investigate the causes of the behaviour that was experienced, but you should find that using the Interface and confirming payments are now acting as expected.
Aug 15, 17:31 BST

Update - We are continuing to investigate this issue.
Aug 15, 17:20 BST

Investigating - We've identified some strange behaviour when confirming transactions and navigating when in your Sales Interfaces. We're investigating this and will update you as soon as we know more! Thanks for bearing with us.
Aug 15, 17:19 BST

Scheduled Maintenance

Completed - The scheduled maintenance is now complete.
Aug 15, 09:19 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 08:00 BST

Scheduled - We'll be running some scheduled maintenance on the Spektrix infrastructure - for US and Canadian organisations only - on Thursday, August 15th between 3am-7am EST (12am-4am PST).

For some periods during this time the system will be unavailable for these organisations.

When the system is unavailable, your online bookers will see a message informing them that the system is undergoing maintenance. Our APIs will also be unavailable and will return a 503 Unavailable status code, with a Retry-After header.

Scheduled Reports and Customer Lists will be paused and queued during this period and will resume once the maintenance is complete.

Please do get in touch with support@spektrix.com if you have any questions.
Aug 12, 17:55 BST

Aug 14, 2019

Customers using Safari seeing "Maintenance" error online

Resolved - From approximately 13:00 BST / 08:00 EST, customers using Safari were seeing a "Maintenance" error when trying to book tickets online.

There are some ongoing problems with Safari users which you can read about here: support.spektrix.com/hc/en-us/articles/360030004271-FAQs-Issues-for-Online-Customers-Booking-With-Safari
In June, we released a solution for the "Redirections" issue referenced in this article. This solution temporarily stopped working today.

We worked to identify the issue and the "bounce" referenced in the article was fixed and back in place by 14:05 BST. At this time, system speeds dropped below normal for a few minutes before the system returned to normal shortly after.

We're sorry for the problems this caused for some of your customers today. Please do reach out to support@spektrix.com if you have any further questions.
Aug 14, 14:32 BST

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019

Issues with scheduling integrated emails

Resolved - North American users should no longer be seeing an error when attempting to create a new integrated email within Spektrix.
Aug 8, 21:09 BST

Investigating - We have identified an issue where North American Spektrix systems are displaying an error when attempting to create a new integrated email within Spektrix. We are looking into the problem and will post here when we have more information. If you need to send an email campaign, contact us in Support for assistance.
Aug 8, 20:21 BST

Aug 7, 2019

Delay with Scheduled Reports

Resolved - Overnight scheduled reports should now have caught up and should be with you.

The reports didn't send at the usual time due to some maintenance that was happening overnight. Unfortunately, they didn't automatically pick up after the maintenance period as they normally do.

To get them out to you this morning we have sent the schedules manually.

Due to that it's possible that a few reports may have been missed, or you may have got a few duplicate reports. Sorry about this.

If there are any reports you're still missing you can run them manually from the Insights & Mailings interface. If you need additional help, Support may be able to run other schedules manually on your behalf. Just get in touch with us in the usual ways (support@spektrix.com, 020 7183 3586).

Scheduled reports for the rest of the day and tomorrow onwards should arrive as usual.
Aug 7, 10:43 BST

Identified - After our overnight maintenance, some of you may not yet have received your usual overnight reports.

These are being worked through now and you should get them later this morning.
Aug 7, 08:38 BST

Overnight maintenance for UK / IE Organisations

Completed - The scheduled maintenance has been completed.
Aug 7, 03:06 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 00:00 BST

Scheduled - We'll be running scheduled maintenance on the Spektrix infrastructure - for UK and Ireland organisations only - on Wednesday 7 August between 00:00-08:00 BST.

If we contacted you separately in July about maintenance on Thursday 18 July, then you won't be affected by this maintenance period.

During this time, the system will be unavailable for all other UK and Ireland clients.

When the system is unavailable, your online bookers will see a message informing them that the system is undergoing maintenance. Our APIs will also be unavailable and will return a 503 Unavailable status code, with a Retry-After header.

Scheduled Reports and Customer Lists will be paused and queued during this period and will resume once the maintenance is complete.

Please do get in touch with support@spektrix.com if you have any questions.
Aug 2, 16:07 BST

Aug 6, 2019

No incidents reported.

Aug 5, 2019

No incidents reported.

Aug 4, 2019

No incidents reported.

Aug 3, 2019

No incidents reported.