All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097 or 1-800-961-5971

Spektrix System ? Operational
Spektrix System - UK/IE ? Operational
Spektrix System - US/CAN ? Operational
Payments Processing ? Operational
Opayo (formerly SagePay) ? Operational
YESpay ? Operational
Worldpay (formerly Vantiv) ? Operational
Authorize.Net ? Operational
PayPal Operational
dotdigital ? Operational
Support Services Operational
Support Centre and support@spektrix.com ? Operational
Phone Service - UK/Ireland ? Operational
Phone Service - North America ? Operational
APIs ? Operational
APIs - UK/IE ? Operational
APIs - US/CAN ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Spektrix System
Fetching
Spektrix Payment System
Fetching
Past Incidents
Jul 1, 2022

No incidents reported today.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022
Resolved - We have seen no further problems accessing Spektrix since the incident this morning.

Between 7:30am-8:15am BST (2:30am-3:15am EST) the Spektrix system, online booking, Spektrix.com, and many other websites across the internet who use the same supplier as us, were not accessible.

We apologise for the trouble this may have caused you and your customers. If you have any questions about this morning, please do reach out to support@spektrix.com.

Jun 21, 09:33 BST
Update - During this morning's outage, scheduled emails set to go out at 8am BST (3am EST) failed to send. These emails will need to be resent manually from Insights & Mailings in Spektrix. If you have any questions about this, please do email support@spektrix.com.

Emails scheduled for 9am BST have sent successfully.

All monitoring and testing shows that Spektrix systems and online booking has been back to normal from around 8.15am BST. We will continue to monitor the system closely.

Jun 21, 09:06 BST
Monitoring - All monitoring and testing shows that Spektrix systems and online booking has been back to normal from around 8.15am BST. We will continue to monitor the system closely.
Jun 21, 08:32 BST
Update - Our monitoring and testing shows that Spektrix systems and online booking is back to normal now, following around 45 minutes of being inaccessible. We can see transactions confirming from around 8.15am BST. We will continue to monitor the system.
Jun 21, 08:23 BST
Identified - We’re aware that many of you are having trouble accessing the system. Users and customers online are seeing "500 Internal Server Error". One of our suppliers has identified an issue and are working to fix it now. We will update this status page regular as we find out more.
Jun 21, 08:12 BST
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022
Resolved - We are confident that system speeds have returned to normal - thank you so much for your patience whilst we investigated the issue. As ever, if you need anything or have any additional questions, please don't hesitate to get in touch with us at support@spektrix.com.
Jun 17, 19:35 BST
Monitoring - We have seen improvements in response times across all interfaces and shall continue to monitor system speeds. Thank you so much for your patience whilst we investigated this - if you need anything or have any questions, please don't hesitate to get in touch with us at support@spektrix.com.
Jun 17, 18:00 BST
Investigating - We are currently investigating slow response times across all interfaces of your Spektrix system. This means you may see an error screen or have a longer than usual response time when clicking around. We are actively looking into this and shall update here as soon as we know more.
Jun 17, 17:41 BST