Spektrix Status

All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097 or 1-800-961-5971

Spektrix System Operational

Spektrix System - UK/IE Operational

Spektrix System - US/CAN Operational

Payments Processing Operational

SagePay Operational

YESpay Operational

Worldpay (formerly Vantiv) Operational

Authorize.Net Operational

PayPal Operational

dotdigital Operational

Support Services Operational

Support Centre and support@spektrix.com Operational

Phone Service - UK/Ireland Operational

Phone Service - North America Operational

APIs Operational

APIs - UK/IE Operational

APIs - US/CAN Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Payments Uptime

Fetching

Spektrix Uptime

Fetching

Past Incidents

Feb 18, 2020

Scheduled Maintenance Tuesday, Feb 18

Completed - The scheduled maintenance has been completed.
Feb 18, 07:24 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 06:00 GMT

Scheduled - We'll be running some essential maintenance on the Spektrix infrastructure on Tuesday, February 18th between 6:00-8:00 GMT (1:00-3:00 EST).

The system while be unavailable for part of this period.

When the system is unavailable, your online bookers will see a message informing them that the system is undergoing maintenance. Our APIs will also be unavailable for some of this period too, and will return a 503 Unavailable status code, with a Retry-After header.

Please do get in touch with support@spektrix.com if you have any questions.
Feb 13, 17:16 GMT

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

Refreshing Clicks

Resolved - We are happy that the issues experienced earlier today are all now resolved.
A post-mortem of the incident will follow in due course.

As always, please feel free to contact the Support, Training and Consultancy team directly if you would like any more information or clarification on today's issues, or if you have any questions in general.

Thanks for your understanding and patience.
Feb 14, 14:18 GMT

Update - We are still monitoring but we are happy the system is now stable and you shouldn't be seeing clicks fail to complete or refresh.
If you do experience any further issues please don't hesitate to contact the Support, Training and Consultancy team on 020 7183 3586.
Feb 14, 13:21 GMT

Monitoring - We have put a fix in place that looks to have stopped the redirecting and refreshing of pages.
We will continue to monitor but the system behaviour is currently back to its normal state.
Feb 14, 13:03 GMT

Investigating - We are investigating reports of certain clicks not completing and that pages are refreshing.
We are aware and working through the steps needed to resolve this, more updates to follow.
Feb 14, 12:52 GMT

System Slowness

Resolved - Everything is remaining stable so we are closing this incident. To confirm, you may need to restart your Spektrix App or PC in order to get your hardware working again, otherwise everything should be up and running normally. Sorry for the disruption and impact this will have had on your day.
Feb 14, 11:18 GMT

Monitoring - Your online booking pages should now be back up and running as well. We are still closely monitoring the system to make sure everything stays stable, so please continue to report any unusual behaviour to our team.
Feb 14, 11:06 GMT

Identified - The Spektrix App should now be back up and running, meaning that chip and PIN and printing should be working again. You may need to restart the App or your PC in order to see it reconnect again. We are continuing to work on getting your online booking pages up and running and we'll update on here as soon as we have more information.
Feb 14, 11:00 GMT

Update - We are still investigating and working through the issues previously outlined with slowness for customers online.
Most of the Spektrix interface itself should be working fine, but the online booking pages may currently see a maintenance page.
The Spektrix App may also be affected for some of you, affecting chip and pin and printing.
Feb 14, 10:41 GMT

Update - Apologies, we are aware there are also some issues accessing the Spektrix App (which will affect chip and pin and printing). We are on the case and will update further on this as well.
Feb 14, 10:25 GMT

Update - The interface itself should be running normally but we are aware customers online will be having difficulties booking. If customers call you should be able to take over and confirm transactions.

We are working on resolving this as soon as possible and will update shortly.
Feb 14, 10:22 GMT

Investigating - We have received reports of system slowness using the interface and for customers booking online.
We're looking at this right now and will have updates very soon.
Feb 14, 10:17 GMT

Feb 13, 2020

No incidents reported.

Feb 12, 2020

Mailings failing to send

Resolved - dotdigital have confirmed that this issue should now be resolved, and mailings are sending again. We are therefore closing this incident. Any mailings that have failed during this time will need to be sent manually - please get in touch with the team if you need help with this.
Feb 12, 12:33 GMT

Update - dotdigital are continuing to investigate the issues with mailings failing to send. If you need any help in the mean time then please get in touch with our team.
Feb 12, 11:18 GMT

Investigating - Mailings scheduled to send after about 8am GMT/3am EST have been failing. This looks to be an issue with some scheduled maintenance that dotdigital were carrying out today. dotdigital are aware of the issue and are providing us with regular updates on their progress in getting things back up and running.

Any mailings that have failed to send today will likely need to be run manually. You should have received an email about any mailings that have failed, but if you're not sure what to do then get in touch with the our team who will be happy to help.
Feb 12, 10:27 GMT

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.