All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097

Spektrix System ? Operational
Spektrix System - UK/IE   ? Operational
Spektrix System - US/CAN   ? Operational
Payments Processing ? Operational
SagePay   ? Operational
YESpay   ? Operational
Vantiv / Element Payments   ? Operational
Authorize.Net   ? Operational
PayPal   Operational
dotmailer   ? Operational
Support Services Operational
Support Centre and support@spektrix.com   ? Operational
Phone Service - UK/Ireland   ? Operational
Phone Service - North America   ? Operational
APIs ? Operational
APIs - UK/IE   ? Operational
APIs - US/CAN   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
System Uptime ?
Fetching
Payments Uptime ?
Fetching
Past Incidents
May 24, 2018

No incidents reported today.

May 23, 2018

No incidents reported.

May 22, 2018

No incidents reported.

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018
Issues with mailings due to Dotmailer API
Resolved - Dotmailer have confirmed issues with their API have now been resolved. Please get in touch with Spektrix Support should you have any further issues.
May 16, 13:32 BST
Identified - Dotmailer have confirmed they are having issues with their API which may prevent customer lists being uploaded and information being written back to Spektrix properly.

If you are seeing the "customers were uploaded to dotmailer but the mailing failed to send" error message the mailing may have actually send therefore please log into your Dotmailer account and double check.

More information to follow once we have confirmation from Dotmailer.
May 16, 12:43 BST
May 15, 2018
Changes to UK/IE terms and conditions regarding data processing
As part of our commitment to meeting the new GDPR requirements, we have issued a new Data Protection Addendum for all UK/IE clients, which replaces the existing terms and conditions relating to data protection, as outlined in your contract with Spektrix.

It's important that you understand the changes we've made, so for more information please see https://support.spektrix.com/hc/en-us/articles/360002860612-Changes-to-Your-Spektrix-Agreement-Regarding-Data-Processing.

Please don't hesitate to get in touch with the Spektrix Support team if you have any questions about this.
May 15, 10:28 BST
May 14, 2018
Issues with customer list imports for dotmailer integrated emails
Resolved - This issue is now resolved. You shouldn't see any issues with sending out your integrated mailings, but please do get in touch with Support if you run into any issues and we will be happy to help you out.
May 14, 15:57 BST
Identified - Dotmailer have reported problems with importing contact lists from Spektrix. This is affecting some Spektrix clients as they try and send integrated mailings, and may continue to do so until the issue is resolved by dotmailer.

We will send another update round as soon as we hear from dotmailer that the issue has been resolved.

Sorry for the inconvenience, please get in touch with the Spektrix Support team if there's any help we can provide while this is affecting you.
May 14, 12:30 BST
May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.

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