Spektrix Status

All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097

Spektrix System Operational

Spektrix System - UK/IE Operational

Spektrix System - US/CAN Operational

Payments Processing Operational

SagePay Operational

YESpay Operational

Vantiv / Element Payments Operational

Authorize.Net Operational

PayPal Operational

dotmailer Operational

Support Services Operational

Support Centre and support@spektrix.com Operational

Phone Service - UK/Ireland Operational

Phone Service - North America Operational

APIs Operational

APIs - UK/IE Operational

APIs - US/CAN Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Payments Response Time

Fetching

Payments Uptime

Fetching

Past Incidents

Aug 21, 2018

No incidents reported today.

Aug 20, 2018

No incidents reported.

Aug 19, 2018

No incidents reported.

Aug 18, 2018

No incidents reported.

Aug 17, 2018

Unexpected System Slowness

Resolved - The earlier issue with system slowdown has been resolved - all systems are returned to normal function and speeds.
Aug 17, 22:25 BST

Monitoring - We are continuing to monitor system speeds as they return to normal.
Aug 17, 20:51 BST

Update - We are continuing to investigate this issue.
Aug 17, 20:46 BST

Investigating - We are currently investigating some unexpected system slowness. We are working to resolve this issue, and will keep this page updated with the current status of the system.
Aug 17, 20:42 BST

Aug 16, 2018

Scheduled Maintenance

Completed - The maintenance on the system is now complete and access to Spektrix for you, your customers online and API users is back to normal.

Thanks for your patience this morning and do get in touch with support@spektrix.com if you have any questions.
Aug 16, 08:01 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 06:01 BST

Scheduled - We'll be running some scheduled maintenance on the Spektrix system on Thursday 16th August between 6am-8am BST / 1am-3am EST / 10pm-12.00 PST (Wednesday).

Within this period we will need to take the system offline, during which time you won't be able to log into your system. Your online bookers will see a message informing them that the system is undergoing maintenance, and our APIs will also be unavailable.

All APIs will return a 503 Unavailable status code, with a Retry-After header.

Please do get in touch with support@spektrix.com if you have any questions.
Aug 13, 20:51 BST

Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

Temporary Phone Outage - NY Office

Resolved - Our phones are back online in our NY office, and we are now available for support inquiries as usual. Thank you for your patience as we resolved this issue.
Aug 9, 15:08 BST

Investigating - We are currently experiencing a temporary phone outage at our NY office. Our ability to receive incoming support phone calls is limited at this time, so please reach out to us by email at support@spektrix.com with any requests and we will get back to you as quickly as possible. We are working to resolve this outage and will continue to provide updates on our phone status.
Aug 8, 20:40 BST

Aug 7, 2018

NA Support: Toll-free number not working

Resolved - Our US toll-free line is now active! We apologize for this inconvenience and thank you for your patience. North American clients can reach the support team at both 1 -800-961-5971 and (646) 569-9097 or by submitting a ticket through the support center.
Aug 7, 17:40 BST

Investigating - We are not currently able to receive support calls via our US toll-free line. In the meantime, support for North American clients can be reached via (646) 569-9097. We will post an update here once the toll-free number is active again.
Aug 6, 20:16 BST