Spektrix Status

All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097 or 1-800-961-5971

Spektrix System Operational

Spektrix System - UK/IE Operational

Spektrix System - US/CAN Operational

Payments Processing Operational

Opayo (formerly SagePay) Operational

YESpay Operational

Worldpay (formerly Vantiv) Operational

Authorize.Net Operational

PayPal Operational

dotdigital Operational

Support Services Operational

Support Centre and support@spektrix.com Operational

Phone Service - UK/Ireland Operational

Phone Service - North America Operational

APIs Operational

APIs - UK/IE Operational

APIs - US/CAN Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Spektrix System

Fetching

Spektrix Payment System

Fetching

Past Incidents

Dec 9, 2021

No incidents reported today.

Dec 8, 2021

No incidents reported.

Dec 7, 2021

No incidents reported.

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

Intermittent Box Office App Connection Issues

Resolved - Between 10am-12pm this morning (Saturday 4th December), there were issues with the Box Office app connecting to Spektrix systems, affecting card machine payment processing, and ticket printing.

We are now seeing successful connections to the Box Office app, and so are confident this issue has been resolved. Our team will continue to monitor this.

Thanks again for your patience this morning whilst we worked to investigate and resolve this issue. Please contact our support team if you are still experiencing issues printing tickets, or processing card machine payments.
Dec 4, 14:00 GMT

Monitoring - We are now seeing successful connections to the Box Office App, with tickets being able to be printed and payments taken with card machines. We confident that the issues are now resolved, but we are continuing to monitor the system.

Thank you for your ongoing patience this morning as we have worked to resolve this issue.
Dec 4, 12:04 GMT

Identified - We have identified that the issue with the Box Office App has been caused by degraded performance to Microsoft's Azure cloud services, which is where the Box Office App runs from. We're looking into resolutions for this problem and will continue to update this page with our progress.

Card payments can be processed using the MOTO (phone) channel, and an Occupancy Report can be run to help manage event entry in place of printing tickets.
Dec 4, 11:30 GMT

Update - We are still seeing issues with the Box Office app connecting to Spektrix systems, affecting card machine payments, and printing tickets. This is being investigated as a priority, and further updates will be posted here. Card payments can be processed using the MOTO (phone) channel, and an occupancy report can be run to help manage event entry in place of printing tickets.
Dec 4, 10:58 GMT

Investigating - We're seeing intermittent Box Office app connection issues, affecting card machine payments and ticket printing.
We are currently investigating the issue. If you need to take payments, we advise that you use the Card Payment functionality within the Sales Interface.
Dec 4, 10:22 GMT

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.