All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097 or 1-800-961-5971

Uptime over the past 90 days. View historical uptime.
Spektrix System ? Operational
90 days ago
99.99 % uptime
Today
UK and Ireland ? Operational
90 days ago
99.99 % uptime
Today
US and Canada ? Operational
90 days ago
99.99 % uptime
Today
Payments Processing ? Operational
90 days ago
99.99 % uptime
Today
Opayo (formerly SagePay) ? Operational
90 days ago
99.98 % uptime
Today
Spektrix Payments (Adyen) ? Operational
90 days ago
100.0 % uptime
Today
Worldpay (formerly Vantiv) ? Operational
90 days ago
99.99 % uptime
Today
Authorize.Net ? Operational
90 days ago
99.97 % uptime
Today
Moneris ? Operational
90 days ago
100.0 % uptime
Today
PayPal Operational
90 days ago
100.0 % uptime
Today
dotdigital ? Operational
90 days ago
100.0 % uptime
Today
Support Services Operational
90 days ago
99.98 % uptime
Today
Support Centre and support@spektrix.com ? Operational
90 days ago
100.0 % uptime
Today
Phone Service - UK/Ireland ? Operational
90 days ago
99.97 % uptime
Today
Phone Service - North America ? Operational
90 days ago
99.97 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
APIs - UK and Ireland ? Operational
90 days ago
100.0 % uptime
Today
APIs - US and Canada ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024
Brief period of planned system downtime
Completed - The scheduled maintenance has been completed.
Jul 26, 07:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 07:00 BST
Scheduled - This week there will be a brief period of planned downtime. This will begin at:
UK & Ireland: Friday 26 July, 7am
NA East Coast: Friday 26 July, 2am
NA West Coast: Thursday 25 July, 11pm

This will last no longer than 15 minutes, during which time Spektrix will be unavailable to users and patrons.

It's rare that we require downtime to apply updates to your Spektrix system but on this occasion it's the best way for us to apply a small update that will keep things running smoothly and enable ongoing improvements. We have chosen a time we believe will minimize any impact on your operation. When system access is restored, there will be no visible changes to how you or your patrons interact with Spektrix.
Jul 24, 12:42 BST
Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024
Phone lines down, some slowness with support centre guides
Resolved - All phone and support centre services have officially been marked as resolved by Zendesk. We're also happy there are no further issues and we are receiving and making phone calls as normal. We'll mark this as resolved on our side as well, and if any further issues recur we will post an update here.
Jul 23, 17:20 BST
Monitoring - We've been able to successfully test outbound calls, so we believe our phone lines are returning to normal functionality. We haven't received confirmation from Zendesk that everything is resolved yet, so we will continue to test and monitor for now. We're still seeing intermittent slowness with support centre guides.
Jul 23, 15:03 BST
Update - We are still in conversation with Zendesk, who are working on resolving the problems with phone services and other slowness. We don't have an ETA from them yet but as soon as we have clearer timelines we will let you know here.
For now, please continue to get in touch with us via email or voicemail, and we will get back to you via email where appropriate.
Jul 23, 14:18 BST
Update - We're still experiencing the same issues with our phone lines.
We're continuing to work with Zendesk to understand their timelines on resolving this and will report back as soon as we have more information.
Jul 23, 13:28 BST
Identified - Our support centre providers, Zendesk, are experiencing some system issues. This means that we are currently unable to receive calls or make outbound calls via our support lines. It is possible to leave a voicemail, and email services are currently unaffected, so we will reply via email until phones are back up and running.

The issue also means that there may also be slowness loading Support Centre help guides.

We've made contact with Zendesk who will put up their own notifications at status.zendesk.com, and we will continue to update here as we hear more from them.
Jul 23, 13:05 BST
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024
Issues processing payments
Resolved - We are confident that payments are continuing to process successfully, so are stepping away from active monitoring.

If you require further support and assistance following this, please reach out to the team on support@spektrix.com
Jul 14, 19:04 BST
Monitoring - We have continued to monitor the impact of our fix, and are happy that payments continue to process successfully.

To recap, there were issues processing card payments between 17:05 BST / 12:05 EDT and 18:30 / 13:30 EDT. This affected payments online and in the Spektrix interfaces, but Chip/Chip & Pin transactions would have been successful in this time.

If you require further support and assistance following this, please reach out to the team on support@spektrix.com
Jul 14, 18:44 BST
Identified - We have implemented a fix, and believe that card payments are now processing successfully.

We are monitoring this closely to ensure payments continue to process successfully.
Jul 14, 18:34 BST
Update - We are continuing to investigate this as a priority. We believe that this is only affecting 'card' payments, and that Chip/Chip & Pin payments will still be successful.
Jul 14, 18:19 BST
Update - To further clarify the behaviour we're seeing here, you may be seeing a "502 bad gateway" message when attempting payments, or the payment screen where you enter card details may appear blank, leaving you unable to enter information.
Jul 14, 18:00 BST
Investigating - We are currently investigating issues processing card payments, both online and in the Spektrix interface.

We are investigating as a priority and will keep you updated.
Jul 14, 17:57 BST
Jul 13, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage