Spektrix Status

All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097 or 1-800-961-5971

Spektrix System Operational

Spektrix System - UK/IE Operational

Spektrix System - US/CAN Operational

Payments Processing Operational

SagePay Operational

YESpay Operational

Worldpay (formerly Vantiv) Operational

Authorize.Net Operational

PayPal Operational

dotdigital Operational

Support Services Operational

Support Centre and support@spektrix.com Operational

Phone Service - UK/Ireland Operational

Phone Service - North America Operational

APIs Operational

APIs - UK/IE Operational

APIs - US/CAN Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

US/CA: Limited Phone Support - Juneteenth Holiday Jun 18, 14:00 - Jun 19, 02:00 BST

Our North American office will be closed on June 18 in observance of the holiday. Phone support will be limited to critical issues only during our regular business hours. For non-critical inquiries, please send us a message at support@spektrix.com and we will get back to you as soon as possible.
Posted on Jun 11, 23:02 BST

System Metrics Month Week Day

Spektrix System

Fetching

Spektrix Payment System

Fetching

Past Incidents

Jun 15, 2021

No incidents reported today.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

Errors with dotdigital Scheduled Mailings

Resolved - Scheduled mailings are continuing to send successfully, so we are marking this incident as resolved. Thank you so much for your patience whilst we worked with dotdigital to resolve this!
Jun 4, 12:09 BST

Update - After some work by dotdigital this morning at 9:30am (BST), we believe that this issue has been resolved, as we have seen 10am mailings send successfully. We will continue to monitor closely for the next hour or so and update you if there's any change.
Jun 4, 10:24 BST

Update - We are continuing to work with dotdigital to understand and resolve why some of you are seeing your scheduled mailings fail to send. If you receive an email saying that your mailing has failed to send these can be attempted to be sent manually by creating a copy of the campaign in dotdigital, and then sending directly from the required customer list in Spektrix. If you have any questions about how to do this, please don't hesitate to get in touch!
Jun 4, 09:00 BST

Update - We are continuing to work with dotdigital to figure out why some of your scheduled mailings are failing. If you need any further help regarding this, please do get in touch with us directly!
Jun 3, 15:16 BST

Monitoring - Some of you will be experiencing mailing errors on scheduled mailings which are being sent through dotdigital. If you receive an error on any scheduled mailings, these can be attempted to be sent manually by creating a copy of the campaign in dotdigital, and then sending directly from the required customer list in Spektrix. We are working with dotdigital to find out why some of our scheduled mailings are failing, and we'll update you as soon as we know more. If you have any questions on how to manually send mailings, please do contact the support team at support@spektrix.com
Jun 3, 13:04 BST

Jun 3, 2021

Intermittent Error Pages

Resolved - This issue has been resolved. Please contact us at support@spektrix.com if you have any questions or need additional assistance.
Jun 3, 21:02 BST

Monitoring - We are now seeing less errors but we will continue to monitor.
Jun 3, 19:17 BST

Identified - We are aware some of you are experiencing intermittent error pages while using the system. We are investigating this now and believe we understand the cause of this. We will keep you updated here and let you know when this has been resolved.
Jun 3, 18:37 BST

Jun 2, 2021

Payment Issues

Resolved - After monitoring the payment errors, we are now marking this incident as resolved as we can see that card payments are continuing to process successfully . If you have any questions, please don't hesitate to get in touch with us at support@spektrix.com or 020 7183 3586 (UK/ROI) and
(646) 569-9097 (NA).
Jun 2, 15:45 BST

Monitoring - We're currently monitoring a situation where some of you may have seen some errors when attempting to take card payments through Spektrix. We believe the issue has been resolved and payments should now go through as expected, but we're going to continue to monitor the situation.
Jun 2, 15:26 BST

Jun 1, 2021

US/CA: Limited Phone Support - Memorial Day Holiday

Completed - The scheduled maintenance has been completed.
Jun 1, 02:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 14:00 BST

Update - We will be undergoing scheduled maintenance during this time.
May 26, 17:39 BST

Scheduled - Our North American office will be closed on Monday, May 31st in observance of the holiday. Phone support will be limited to critical issues only during our regular business hours. For non-critical inquiries, please send us a message at support@spektrix.com and we will get back to you as soon as possible.
May 26, 17:39 BST