All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097

Spektrix System ? Operational
Spektrix System - UK/IE   ? Operational
Spektrix System - US/CAN   ? Operational
Payments Processing ? Operational
SagePay   ? Operational
YESpay   ? Operational
Vantiv / Element Payments   ? Operational
Authorize.Net   ? Operational
PayPal   Operational
dotmailer   ? Operational
Support Services Operational
Support Centre and support@spektrix.com   ? Operational
Phone Service - UK/Ireland   ? Operational
Phone Service - North America   ? Operational
APIs ? Operational
APIs - UK/IE   ? Operational
APIs - US/CAN   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Payments Uptime ?
Fetching
Past Incidents
Jul 17, 2018

No incidents reported today.

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018
Completed - The scheduled maintenance has been completed.
Jul 12, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 07:00 BST
Scheduled - Following on from our maintenance earlier this morning we need carry out a few more tasks to complete the work. This will be on Thursday morning (Weds evening Pacific Time).

We're sorry for the short notice on this work.

We'll be running some server maintenance on Thursday between 7am - 8 am BST / 2am - 3am EST / (11pm-12am PST Tuesday)

Within this period we'll need to take the system offline for two periods of 5-10 mins each. During these two periods you won't be able to log into your system. Your online bookers will see a message informing them that the system is undergoing maintenance, and our APIs will also be unavailable.

All APIs will return a 503 Unavailable status code, with a Retry-After header.
Jul 11, 15:22 BST
Jul 11, 2018
Completed - The scheduled maintenance has been completed.
Jul 11, 08:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 06:00 BST
Scheduled - We'll be running some scheduled server maintenance on Wedesday between 6am - 8 am BST / 1am - 3am EST / (10pm-12am PST Tuesday)

Within this period we'll need to take the system offline, during which time you won't be able to log into your system. Your online bookers will see a message informing them that the system is undergoing maintenance, and our APIs will also be unavailable. We'll bring the system back up as soon as possible, and no later than the end of the time periods above.

All APIs will return a 503 Unavailable status code, with a Retry-After header.
Jul 9, 11:10 BST
Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.

Jul 5, 2018
Resolved - Receipts should now be printing as normal. We identified the printing issue in a minor system release earlier; after discovering the issue, we rolled the release back from all our client systems. Please get in touch with Support if you need any further help. Thanks!
Jul 5, 15:58 BST
Update - We're in the process of rolling out system changes for clients who have been experiencing the receipt printing issue. We'll let you know when this is complete. Thank you!
Jul 5, 14:57 BST
Update - We're working on a fix to the card receipt printing issue and we will continue to keep you posted on progress. Thanks for your patience!
Jul 5, 14:24 BST
Update - We've got a plan in place for the fix for the card receipts, so will be in touch very soon with more news as we have it!
Jul 5, 13:51 BST
Identified - We've received several reports that chip and pin receipts aren't currently printing.
We believe we've already identified the cause so we're working on sorting it and will keep you updated with news.
Jul 5, 13:30 BST
Completed - The scheduled maintenance has been completed.
Jul 5, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 14:00 BST
Scheduled - Our North American office will be closed on Wednesday, July 4th, in observance of the holiday. Phone support will be limited to critical requests only during our regular business hours. For non-critical inquiries, please send us a message at support@spektrix.com, and we will get back to you as soon as possible.
Jul 2, 20:02 BST
Jul 3, 2018

No incidents reported.