Spektrix Status

All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097 or 1-800-961-5971

Spektrix System Operational

Spektrix System - UK/IE Operational

Spektrix System - US/CAN Operational

Payments Processing Operational

SagePay Operational

YESpay Operational

Worldpay (formerly Vantiv) Operational

Authorize.Net Operational

PayPal Operational

dotdigital Operational

Support Services Operational

Support Centre and support@spektrix.com Operational

Phone Service - UK/Ireland Operational

Phone Service - North America Operational

APIs Operational

APIs - UK/IE Operational

APIs - US/CAN Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Spektrix System

Fetching

Spektrix Payment System

Fetching

Past Incidents

Sep 19, 2020

No incidents reported today.

Sep 18, 2020

System Slowness

Resolved - After monitoring system speeds we can now mark this morning's incident as resolved. We'd like to sincerely apologise for the inconvenience this has caused you and your teams this morning, and to thank you again for your patience whilst we worked to restore speeds and stability. As ever, if you need anything please do get in touch with us via email at support@spektrix.com or on 020 7183 3586.
Sep 18, 13:15 BST

Monitoring - We are continuing to closely monitor system speeds and stability following the earlier slowness and error messages you experienced this morning. We had 18 minutes of severe system slowness from 10:00am to 10:18am (BST), from which time system speeds steadily returned to their expected response times. If you have any questions about this, or need support on any other issue please don't hesitate to get in touch with our Support, Training and Consultancy team at support@spektrix.com or on 020 7183 3586.
Sep 18, 11:21 BST

Identified - Any current queues have been cleared and we can report that system speeds have been stable for the last 20 minutes. We have identified the earlier cause of the system slowness, and are now closely monitoring the system to ensure speeds remain as expected.
Sep 18, 11:07 BST

Update - We are continuing to monitor queues and system speeds, but we can report that customers have been transacting online successfully. We are still investigating to find the cause of the issues you experienced this morning and will give you further information once we know more.
Sep 18, 10:50 BST

Update - Thanks for your patience whilst we continue to investigate this system issues you are experiencing this morning. We can report that we have resolved the unfriendly 503 errors which customers were encountering, and we are slowly releasing customers which were held in queues so they can start to transact.
Sep 18, 10:27 BST

Update - We are continuing to investigate the cause for this mornings system slowness. Some customers may see some unfriendly 503 errors when accessing your seating plans. We are working to resolve this so customers not held in a queue will be able to transact as soon as possible. We will update when this process is finished.
Sep 18, 10:22 BST

Investigating - Morning everyone. We are currently investigating system slowness both within your Spektrix interface and online for your customers. If you are experiencing an onsale this morning, customers will be held in a queue for longer than usual. We will update you with more information as soon as we have it.
Sep 18, 10:12 BST

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

System slowness

Resolved - This incident has been resolved.
Sep 15, 12:34 BST

Monitoring - The system should now be working as expected and our engineers are continuing to monitor the situation. Thanks for bearing with us!
Sep 14, 14:57 BST

Update - We're sorry that this system slowness is ongoing; rest assured that our engineers are continuing to work to find the cause. Thanks for your patience!
Sep 14, 13:36 BST

Update - Our engineers are continuing to investigate the cause of this slowness. We apologise for any inconvenience this is causing, and will keep you updated here as and when we've any news.
Sep 14, 12:51 BST

Investigating - We're aware of some slowness across the system; our engineers are investigating this, so we'll keep you posted.
Sep 14, 12:22 BST

Sep 14, 2020

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

Issue with system mail not sending for some UK / IE clients

Resolved - Thanks for your patience whilst we investigated the issue surrounding system emails (confirmation emails, print at home tickets, scheduled reports etc) for some of you. As we mentioned, the issue itself was resolved at 2:30pm on the 29th August. After investigation on Tuesday 1st September, it was discovered that this was because of changes we made to our mail server, and how system emails are sent from your Spektrix out to your customers and yourselves (not DotDigital emails). These changes were reversed and the cause identified.

We sincerely apologise for the inconvenience this caused, but if you have any questions please don't hesitate to get in touch with a member of the team at support@spektrix.com or on 020 7183 3586.
Sep 11, 15:44 BST

Monitoring - We've become aware of an issue with system emails (confirmation emails, print at home tickets, scheduled reports etc) not sending for some of our UK / IE clients.

The issue seems to have begun yesterday and we have put a fix in place at 2.30pm UK time today (Saturday 29th Aug).

We need to investigate this issue fully and we shall do so after the bank holiday weekend. To be clear, the issue is now fixed but we need to get to the bottom of why it happened and at what point yesterday.
Aug 29, 17:58 BST

Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.

Sep 8, 2020

US/CA: Limited Phone Support - Labor Day

Completed - The scheduled maintenance has been completed.
Sep 8, 02:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 14:01 BST

Scheduled - Our North American office will be closed on Monday, September 7th in observance of the holiday. Phone support will be limited to critical issues only during our regular business hours. For non-critical inquiries, please send us a message at support@spektrix.com and we will get back to you as soon as possible.
Sep 1, 18:01 BST

Sep 7, 2020

Sep 6, 2020

No incidents reported.

Sep 5, 2020

No incidents reported.