All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097

Spektrix System ? Operational
Spektrix System - UK/IE ? Operational
Spektrix System - US/CAN ? Operational
Payments Processing ? Operational
SagePay ? Operational
YESpay ? Operational
Worldpay (formerly Vantiv) ? Operational
Authorize.Net ? Operational
PayPal Operational
dotdigital ? Operational
Support Services Operational
Support Centre and support@spektrix.com ? Operational
Phone Service - UK/Ireland ? Operational
Phone Service - North America ? Operational
APIs ? Operational
APIs - UK/IE ? Operational
APIs - US/CAN ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Payments Uptime ?
Fetching
Spektrix Uptime
Fetching
Past Incidents
Oct 20, 2019

No incidents reported today.

Oct 19, 2019

No incidents reported.

Oct 18, 2019

No incidents reported.

Oct 17, 2019
Delay in system emails
Resolved - Evening everyone, and thanks for your patience today. This has now been fully resolved and system emails are now sending as expected. Enjoy the rest of your Thursday!
Oct 17, 17:07 BST
Monitoring - We have fixed the issue around system emails, so these will now start arriving with your customers. At the moment, there is a delay around these being sent out but should all be back to normal shortly. Thank you for your patience, and we'll update you when this is fully resolved.
Oct 17, 14:52 BST
Identified - We are currently aware that system emails are taking longer to arrive than usual to your customers - email confirmations, password resets, account creation - we have identified the cause and are working to get these sent as soon as possible. Any that have been requested so far will be sent when the issue is resolved, and don't need to be requested again. This will not effect any DotDigital emails or automated programmes. We will post on here as soon as we have any updates.
Oct 17, 14:07 BST
Oct 16, 2019

No incidents reported.

Oct 15, 2019
Limited Phone Support in US/CA
Resolved - US/CA phone service has been restored and you should be able to reach us as normal. Thank you again for your patience!
Oct 15, 21:51 BST
Update - We are continuing to investigate this issue.
Oct 15, 21:48 BST
Investigating - We are currently experiencing outages with phone service in the NY Office. This issue is currently being investigated. We are still available to be reached via email and we will be actively monitoring all voice messages. Thank you for your patience.
Oct 15, 21:47 BST
Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019
US/CA Limited phone support
Resolved - US/CA phone service has been restored and you should be able to reach us as normal. Thank you again for your patience!
Oct 7, 19:55 BST
Investigating - We are currently experiencing outages with phone service in the NY Office. This issue is currently being investigated. We are still available to be reached via email and we will be actively monitoring all voice messages. Thank you for your patience.
Oct 7, 17:13 BST
Oct 6, 2019

No incidents reported.

← Incident History Powered by Statuspage