All Systems Operational

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Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097 or 1-800-961-5971

Uptime over the past 90 days. View historical uptime.
Spektrix System ? Operational
90 days ago
100.0 % uptime
Today
UK and Ireland ? Operational
90 days ago
100.0 % uptime
Today
US and Canada ? Operational
90 days ago
100.0 % uptime
Today
Payments Processing ? Operational
90 days ago
99.99 % uptime
Today
Opayo (formerly SagePay) ? Operational
90 days ago
99.98 % uptime
Today
Spektrix Payments (Adyen) ? Operational
90 days ago
100.0 % uptime
Today
Worldpay (formerly Vantiv) ? Operational
90 days ago
100.0 % uptime
Today
Authorize.Net ? Operational
90 days ago
100.0 % uptime
Today
Moneris ? Operational
90 days ago
100.0 % uptime
Today
PayPal Operational
90 days ago
99.99 % uptime
Today
dotdigital ? Operational
90 days ago
100.0 % uptime
Today
Spektrix Link ? Operational
90 days ago
100.0 % uptime
Today
Support Services Operational
90 days ago
99.99 % uptime
Today
Support Centre and support@spektrix.com ? Operational
90 days ago
99.99 % uptime
Today
Phone Service - UK/Ireland ? Operational
90 days ago
100.0 % uptime
Today
Phone Service - North America ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
APIs - UK and Ireland ? Operational
90 days ago
100.0 % uptime
Today
APIs - US and Canada ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 26, 2025

No incidents reported today.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
System slowness and error screens 19/03/2025
Resolved - We're now confident that the error screens and system slowness has been resolved. We will continue to monitor as usual.

Thanks for your understanding as we worked to resolve this.
Mar 19, 12:17 GMT
Monitoring - We are seeing that system speeds are now back up to normal. We will continue to monitor this for some time and will report back once we're happy everything is fully resolved.
Mar 19, 11:50 GMT
Update - We appreciate your patience whilst we continue to work on a fix for this issue. We have started to see improvement in system performance. We will continue to provide further updates once system behaviour returns to normal.
Mar 19, 11:29 GMT
Identified - We're aware that some of you are experiencing intermittent system slowness and error screens starting around 10:45 am GMT / 06:45 am EDT. We have already identified the cause of this issue and are taking steps to mitigate this. We'll keep you updated as we progress.
Mar 19, 10:59 GMT
Mar 18, 2025
System Slowness for some users
Resolved - We're happy now to mark the overall system slowness issues are fully resolved. We will continue to monitor as usual and will alert here if there are any further issues.
Thanks for your understanding as we worked to resolve this.
Mar 18, 19:55 GMT
Monitoring - We are seeing that system speeds are now back up to normal. We will continue to monitor this over the rest of the evening and report back once we're happy everything is fully resolved.
Mar 18, 19:24 GMT
Update - We appreciate your patience whilst we continue to work on a fix for this issue. We have started to see improvement in system performance. We will continue to provide further updates on this.
Mar 18, 19:18 GMT
Identified - We're aware that some of you are experiencing intermittent system slowness similar to earlier today starting around 18:00GMT / 14:00pm EDT. We have already identified the cause of this issue and are taking steps to mitigate this. We'll keep you updated as we progress.
Mar 18, 18:30 GMT
Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025
Continued System Slowness for some users
Resolved - We're happy now to mark the overall system slowness issues are fully resolved. We will continue to monitor as usual and will alert here if there are any further issues.
Thanks for your understanding as we worked to resolve this.
Mar 14, 20:44 GMT
Monitoring - We are seeing that system speeds are now back up to normal. We will continue to monitor this over the rest of the evening and report back once we're happy everything is fully resolved.
Mar 14, 20:04 GMT
Identified - We're aware that some of you are experiencing intermittent system slowness similar to earlier today starting around 19:00GMT / 14:00pm EST. We have already identified the cause of this issue and are taking steps to mitigate this. We'll keep you updated as we progress.
Mar 14, 19:36 GMT
System Slowness for some users
Resolved - We're happy now to mark the overall system slowness issues are fully resolved. We will continue to monitor as usual and will alert here if there are any further issues.
Thanks for your understanding as we worked to resolve this.
Mar 14, 17:34 GMT
Monitoring - We are seeing that system speeds are now back up to normal. We will continue to monitor this over the rest of the evening and report back once we're happy everything is fully resolved.
Mar 14, 17:02 GMT
Identified - We're aware that some of you are experiencing intermittent system slowness. We have already identified the cause of this issue and are taking steps to mitigate this. We expect that in around 10 minutes time system speeds should return to normal. If this timeline changes we will let you know, and we will continue to provide further updates on this.
Mar 14, 16:38 GMT
Mar 13, 2025
Reports of System Slowness
Resolved - Thank you for your patience whilst we looked into and resolved the system slowness that some users were experiencing earlier today. We'll continue to monitor the system as usual and if you have any questions or need any support please reach out to support@spektrix.com or via +44 (0)20 7183 3586, +1 (646) 569-9097 or Toll Free at +1 (800) 961-5971
Mar 13, 16:44 GMT
Monitoring - Since our fix, we've seen system speeds return to normal. We'll continue to monitor closely. Thank you for your patience whilst we looked into this - as ever, if you have any questions or need any support, please reach out to support@spektrix.com.
Mar 13, 14:59 GMT
Identified - We're identified and are actively working on system slowness which started around 14:08 GMT / 10:08am EST where some users may be experiencing slowness on clicks within the interface. We'll keep you updated as we progress.
Mar 13, 14:50 GMT
Intermittent Spektrix Link Configuration Slowness
Resolved - We've continued to see no errors or slowness whilst navigating the Spektrix Link configuration console. Thank you for your patience whilst we worked on this.
Mar 13, 15:05 GMT
Monitoring - After implementing a change, we've seen no errors or repeated slowness when navigating within the Spektrix Link configuration console. We'll continue to monitor closely throughout the rest of the day.
Mar 12, 16:15 GMT
Update - We're continuing to investigate the intermittent slowness and error messages you may be receiving whilst navigating the Spektrix Link console. We'll continue to update here as we work through the errors you're seeing - if you do come across an error message, please do re-try the action. If you have any questions, please do reach out at support@spektrix.com.
Mar 12, 10:12 GMT
Update - We appreciate your patience whilst we continue to investigate and understand the intermittent errors and slowness that you're seeing in the configuration of Spektrix Link. These errors are purely within the Admin console of Spektrix Link, so won't be seen by your customers when using Digital Passes or subsites.
Mar 10, 17:10 GMT
Investigating - We’re aware and are actively investigating some slowness and intermittent errors you are experiencing within the console configuration of your Spektrix Link. This is happening when adding users, editing subsite configurations and Digital Pass templates. If you do get an error, please do try the request again.

These errors will not be seen by your customers when using your subsites and they will be able to browse and checkout as expected.

We’ll update you as we learn more through our investigations, but if you have any questions please don’t hesitate to get in touch with our team at support@spektrix.com, and thank you for your patience.
Mar 7, 17:00 GMT
Mar 12, 2025
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