As has been reported on general news channels as well as Microsoft's status page, their systems are gradually returning to normality. We are seeing emails that were blocked during the outage begin to be sent.
All of our systems have operated throughout and are expected to continue to do so. However, at this stage we are unable to guarantee that 100% of emails will successfully arrive due to the nature and scale of the problem.
If your customers report issues we would recommend re-sending any confirmation emails or E-tickets as required. Please do get in touch with us if your require any assistance with ensuring critical messages reach customers.
Posted Nov 13, 2026 - 15:29 UTC
Update
As many of you will be aware, Microsoft is experiencing a severe email outage worldwide.
This means any customers who use Microsoft email addresses (such as Outlook, Hotmail, Live) who purchase tickets won't receive order confirmations, E-tickets or password reset emails immediately.
Our system email providers have indicated that they are keeping hold of emails and their systems are operational. So our working understanding is that these emails will send once the Microsoft outage is resolved.
However, there are some unknowns as the volume of the outage is large, and right now we can't guarantee if the email systems will be able to hold onto and retry all affected emails.
Whether this information means you feel you should delay any onsales this morning is up to you. If you have any further questions please contact us in support.
We would definitely advise at this stage to refrain from sending any non-essential or marketing email communications as the receipt rate of these emails will be significantly reduced.
Posted Nov 13, 2026 - 09:59 UTC
Update
We are continuing to work on a fix for this issue.
Posted Nov 13, 2026 - 09:57 UTC
Identified
As many of you will be aware, Microsoft is experiencing a severe email outage worldwide.
This means any customers who use Microsoft email addresses (such as Outlook, Hotmail, Live) who purchase tickets won't receive order confirmations, E-tickets or password reset emails immediately.
Our system email providers have indicated that they are keeping hold of emails and their systems are operational. So our working understanding is that these emails will send once the Microsoft outage is resolved.
However, there are some unknowns as the volume of the outage is large, and right now we can't guarantee if the email systems will be able to hold onto and retry all affected emails.
Whether this information means you feel you should delay any onsales this morning is up to you. If you have any further questions please contact us in support.
We would definitely advise at this stage to refrain from sending any non-essential or marketing email communications as the receipt rate of these emails will be significantly reduced.
Posted Nov 13, 2026 - 09:45 UTC
This incident affected: Spektrix System (UK and Ireland, US and Canada, Australia and New Zealand).