We have been able to resolve the issue that was causing the sporadic error pages. This will have intermittently affected all areas of the system for a short period of time. If you are still seeing an error page or you have images not loading correctly, if you re-load or close and re-open your web browser you should find everything is fully restored and back to normal.
We'll continue to monitor the system but we aren't expecting any recurrences of this issue.
Posted Jun 18, 2025 - 11:09 BST
Identified
We are aware that some users are seeing 404 or other error pages when accessing the system. This is sporadic and a re-load of the page should result in a page loading correctly.
If an error is hit before taking a payment this may fail, a retry should also work in this situation.
You may also see that some images or other visual elements of the system aren't loading properly, this won't affect functionality but a re-load should also resolve.
We have identified the issue causing this and are taking steps to resolve this now. We will update shortly with more information, we would expect this to be fully resolved very shortly.
Posted Jun 18, 2025 - 11:03 BST
This incident affected: Payments Processing (Opayo (formerly SagePay), Spektrix Payments (Adyen)) and Spektrix System (UK and Ireland).