From approximately 13:00 BST / 08:00 EST, customers using Safari were seeing a "Maintenance" error when trying to book tickets online.
There are some ongoing problems with Safari users which you can read about here: support.spektrix.com/hc/en-us/articles/360030004271-FAQs-Issues-for-Online-Customers-Booking-With-Safari In June, we released a solution for the "Redirections" issue referenced in this article. This solution temporarily stopped working today.
We worked to identify the issue and the "bounce" referenced in the article was fixed and back in place by 14:05 BST. At this time, system speeds dropped below normal for a few minutes before the system returned to normal shortly after.
We're sorry for the problems this caused for some of your customers today. Please do reach out to support@spektrix.com if you have any further questions.
Posted Aug 14, 2019 - 14:32 BST
This incident affected: Spektrix System (UK and Ireland, US and Canada).