From 14:00 GMT / 09:00 EST to 14:45 GMT / 09:45 EST we are aware that you may have been experiencing slowness and error screens while navigating the Spektrix system. We’re confident that the system is now performing as expected.
Thank you for your patience and understanding while we worked on a fix for this issue. Please reach out to our support team if you require anything further.
Posted Jan 14, 2026 - 15:25 UTC
Update
From 14:00 GMT / 09:00 EST to 14:45 GMT / 09:45 EST we are aware that you may have been experiencing system slowness and error screens while navigating the Spektrix system.
Since implementing a fix, we are seeing the Spektrix system return to regular speeds and we’ll continue to monitor the system closely.
Posted Jan 14, 2026 - 14:59 UTC
Monitoring
Since 14:00 GMT / 09:00 EST we are aware that you may be experiencing system slowness and error screens while navigating the Spektrix system.
We have investigated this behaviour and have established the cause. We’re working on a fix and will continue to keep you updated.
Posted Jan 14, 2026 - 14:47 UTC
Investigating
We are aware that you may be experiencing slowness or error screens while navigating the Spektrix system. We're currently investigating as a priority and will update here regularly.
Posted Jan 14, 2026 - 14:33 UTC
This incident affected: APIs (APIs - UK and Ireland, APIs - US and Canada) and Spektrix System (UK and Ireland, US and Canada).