At 10:00 (GMT) on Monday 28th October, we identified slowness within the Spektrix system. Until approximately 13:40 the system remained slower than usual, and was inaccessible for brief periods in the morning. This affected both system users and customers booking online.
We continued to closely monitor system performance for the rest of the afternoon; we have not seen any slowness since the problem was resolved on Monday.
We are committed to providing the best possible service for you and your customers, and are sorry for the disruption you experienced yesterday.
If you have any questions, please get in touch with firstname.lastname@example.org.