All payment issues were fully resolved by around 11:15 UTC. If you have any further problems or concerns around processing payments please contact us and we will be able to further investigate and assist.
Posted Jan 27, 2026 - 13:50 UTC
Monitoring
We have implemented a fix and can see successful online and card payment transactions so we are confident that this has resolved the sporadic payment issues. We'll continue to monitor this closely.
If you have any questions please don't hesitate to reach out to our team at support@spektrix.com.
Posted Jan 27, 2026 - 11:14 UTC
Update
We have identified the likely cause for these errors and are implementing a fix. We'll continue to update here as soon as we have more information!
Posted Jan 27, 2026 - 11:02 UTC
Identified
We have identified a network connectivity issue causing the sporadic issues processing card payments in the Sales Interface and Online for clients using Opayo for their payment processing. Chip and Pin transactions remain unaffected.
We are confident that this is only affecting a low number of transactions. If you are having issues processing card payments, you will need to reserve the customers' tickets, or take alternative payment.
We will continue to monitor closely and update here as we have new information!
Posted Jan 27, 2026 - 10:22 UTC
This incident affected: Payments Processing (Opayo (formerly SagePay)).