Issues replying to our support emails

Incident Report for Spektrix

Resolved

Zendesk have confirmed that all issues with updating tickets in our Support Centre have now been resolved. Thankfully these issues had limited impact on us, but apologies if the Support team's replies to you were a bit delayed this morning!

Posted Jul 24, 2019 - 11:59 BST

Identified

Morning everyone! We're currently having trouble replying to and sending new tickets through our Support Centre (Zendesk) - we are still here on the phones, but it might mean you won't hear from us as quickly over email as you normally would, or receive a follow up following a phone a call. We're continuing to monitor Zendesk's status page, and will let you know when we're able to reply as expected.

Posted Jul 24, 2019 - 10:36 BST

This incident affected: Support Services (Support Centre and support@spektrix.com).