We are confident that the time taken to run these reports and customer lists has returned to normal.
Thank you for your patience whilst we worked to resolve this.
Posted Oct 26, 2023 - 17:43 BST
Monitoring
There should now be no delays when running reports and customer lists. In addition, tasks such as bulk adding tags and updating overlays will now also be running normally.
We will continue to monitor this closely.
Posted Oct 26, 2023 - 16:35 BST
Update
We have continued to see improvements in the speed of these tasks completing within the Spektrix system.
Posted Oct 26, 2023 - 16:08 BST
Identified
We have identified the cause of the slowness when running these system jobs, and have seen significant improvement in the last 15 minutes with the speed taken to run reports and customer lists.
You should now start to see an improvement in the time taken to run bulk tagging jobs, BCC emails and dotdigital sends.
Posted Oct 26, 2023 - 15:50 BST
Update
We are continuing to investigate this, as there is still slowness running reports and updating customer lists.
Posted Oct 26, 2023 - 15:24 BST
Update
We are continuing to investigate this. You should now be starting to see an improvement in the time it takes to run reports and update customer lists.
Posted Oct 26, 2023 - 14:52 BST
Investigating
We are seeing issues with some jobs from the system, such as the running of reports and customer lists, taking a long time to run.
We are investigating this at the moment and will update you shortly.
Posted Oct 26, 2023 - 14:04 BST
This incident affected: Spektrix System (UK and Ireland, US and Canada).