Problems confirming payments online

Incident Report for Spektrix

Resolved

We've noticed that from c.9:30 BST some customers may have experienced problems confirming payments online. These may have appeared in your MyOpayo portal (formerly MySagepay) as failures due to fraud rules. Customers will not be charged for these failed transactions.

We've spoken to Opayo who have confirmed that whilst there was a problem this morning, this has been resolved as of 11:15 BST. Payments made after this time should be successful.

If you require further help or support on this, please reach out on support@spektrix.com

Posted Jul 24, 2023 - 11:55 BST

This incident affected: Payments Processing (Opayo (formerly SagePay)).