We're confident that the issue has now been resolved and all jobs should be running normally.
Thank you for your patience whilst we worked to resolve this.
Posted Mar 28, 2024 - 12:03 GMT
Monitoring
We are now seeing reports and customer lists should now be completing normally.
Jobs including Dotdigital mailings that have been delayed should also now start to complete
Posted Mar 28, 2024 - 11:52 GMT
Identified
We've identified the cause of the issue and have implemented a fix for the issue. We'll update here with more details shortly
Posted Mar 28, 2024 - 11:48 GMT
Update
We're implementing a process that should help with the issue, and will update on any impact of that here shortly
We continue to advise not resending or reattempting any jobs at this time
Posted Mar 28, 2024 - 11:35 GMT
Update
We are still seeing slowness for system jobs, and are continuing to investigate.
Reports and customer lists are running and completing, but slower than usual.
Jobs such as Dotdigital Mailings, bulk creation of Opportunities and Activities and bulk tagging are not currently completing.
We advise that you don't attempt to resend Dotdigital mailings or re-attempt jobs that aren't completing
Posted Mar 28, 2024 - 11:21 GMT
Update
We are continuing to investigate the issue and will update here again shortly
Posted Mar 28, 2024 - 11:04 GMT
Investigating
We're investigating some slower than expected report and customer list running times currently. Right now we're seeing these have some delays but these are currently completing. If you are waiting for a job or a mailing to finish it should complete so there is no need to run anything again.
We're looking into the cause of these delays and will update further with more information shortly.
Posted Mar 28, 2024 - 10:49 GMT
This incident affected: Spektrix System (UK and Ireland, US and Canada).