All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097 or 1-800-961-5971

Uptime over the past 90 days. View historical uptime.
Spektrix System ? Operational
90 days ago
100.0 % uptime
Today
UK and Ireland ? Operational
90 days ago
100.0 % uptime
Today
US and Canada ? Operational
90 days ago
100.0 % uptime
Today
Payments Processing ? Operational
90 days ago
99.99 % uptime
Today
Opayo (formerly SagePay) ? Operational
90 days ago
99.98 % uptime
Today
Spektrix Payments (Adyen) ? Operational
90 days ago
100.0 % uptime
Today
Worldpay (formerly Vantiv) ? Operational
90 days ago
100.0 % uptime
Today
Authorize.Net ? Operational
90 days ago
100.0 % uptime
Today
Moneris ? Operational
90 days ago
100.0 % uptime
Today
PayPal Operational
90 days ago
99.99 % uptime
Today
dotdigital ? Operational
90 days ago
100.0 % uptime
Today
Spektrix Link ? Operational
90 days ago
100.0 % uptime
Today
Support Services Operational
90 days ago
99.99 % uptime
Today
Support Centre and support@spektrix.com ? Operational
90 days ago
99.99 % uptime
Today
Phone Service - UK/Ireland ? Operational
90 days ago
100.0 % uptime
Today
Phone Service - North America ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
APIs - UK and Ireland ? Operational
90 days ago
100.0 % uptime
Today
APIs - US and Canada ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 1, 2025

No incidents reported today.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
System slowness and error pages
Resolved - All system speeds have returned to expected levels, and the number of error pages being reached has reduced significantly.
We will continue to monitor closely and will update here if there are any further issues.

We apologise for the disruption this has caused to those of you who experienced issues today.

We are aware that there have been several issues recently that have had a similar level of disruption over the last few days and weeks. System stability is an area we take pride in, and we are continuously making improvements in this area. We are treating the underlying causes of the recent issues as the highest priority to resolve, and we have made significant progress on this recently.

If anyone has any further concerns or questions, please don't hesitate to reach out to us via our Client Success team (support@spektrix.com / support.spektrix.com) and we will be happy to address them.

Thanks again for your patience as we worked to resolve things today.
Mar 28, 15:08 GMT
Update - We are continuing to work through the fix to bring all systems back up to normal speeds and reduce error pages. You may find that your system is already back up and running fully as we work through this.

We'll keep you updated as our work progresses on this.
Mar 28, 14:34 GMT
Identified - We're aware that some users are experiencing system slowness and error pages - either a green Spektrix error screen or a more generic error page.
We are continuing to work on resolving this, and believe that after taking further steps to resolve this slowness it will have a significant positive impact on previous issues we have had.
We will continue to update as we work through this issue now.
Mar 28, 14:09 GMT
Mar 27, 2025
System slowness and error pages
Resolved - We are now confident that the system slowness and error screens have been resolved. We will continue to monitor as usual.
Mar 27, 18:07 GMT
Monitoring - A fix has been implemented and we will continue to monitor to ensure systems are running smoothly.

If you encounter any system slowness or error screens please contact support@spektrix.com or call us at +44 (0)20 7183 3586 for UK and Ireland from 9am - 9pm Sunday - Monday. For the USA and Canada you can call +1 (646) 569-9097 or Toll Free: +1 (800) 961-5971 Monday - Friday 10am - 9pm EST.
Mar 27, 18:07 GMT
Identified - Hi there,

We are aware that for some users there has been some intermittent system slowness and some of you have also experienced error pages when clicking within the system.

We identified this issue at around 16:15 GMT / 12:15 EST and were able to take immediate steps to resolve this. This resulted in improvements but there have been further issues since this time that have caused further error pages to occur.

We are going through the resolution steps to fix this now and will update further as we progress through this work.
Mar 27, 17:29 GMT
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
System slowness and error screens 19/03/2025
Resolved - We're now confident that the error screens and system slowness has been resolved. We will continue to monitor as usual.

Thanks for your understanding as we worked to resolve this.
Mar 19, 12:17 GMT
Monitoring - We are seeing that system speeds are now back up to normal. We will continue to monitor this for some time and will report back once we're happy everything is fully resolved.
Mar 19, 11:50 GMT
Update - We appreciate your patience whilst we continue to work on a fix for this issue. We have started to see improvement in system performance. We will continue to provide further updates once system behaviour returns to normal.
Mar 19, 11:29 GMT
Identified - We're aware that some of you are experiencing intermittent system slowness and error screens starting around 10:45 am GMT / 06:45 am EDT. We have already identified the cause of this issue and are taking steps to mitigate this. We'll keep you updated as we progress.
Mar 19, 10:59 GMT
Mar 18, 2025
System Slowness for some users
Resolved - We're happy now to mark the overall system slowness issues are fully resolved. We will continue to monitor as usual and will alert here if there are any further issues.
Thanks for your understanding as we worked to resolve this.
Mar 18, 19:55 GMT
Monitoring - We are seeing that system speeds are now back up to normal. We will continue to monitor this over the rest of the evening and report back once we're happy everything is fully resolved.
Mar 18, 19:24 GMT
Update - We appreciate your patience whilst we continue to work on a fix for this issue. We have started to see improvement in system performance. We will continue to provide further updates on this.
Mar 18, 19:18 GMT
Identified - We're aware that some of you are experiencing intermittent system slowness similar to earlier today starting around 18:00GMT / 14:00pm EDT. We have already identified the cause of this issue and are taking steps to mitigate this. We'll keep you updated as we progress.
Mar 18, 18:30 GMT
← Incident History Powered by Atlassian Statuspage