All Systems Operational

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Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097 or 1-800-961-5971

Uptime over the past 90 days. View historical uptime.
Spektrix System ? Operational
90 days ago
99.79 % uptime
Today
UK and Ireland ? Operational
90 days ago
99.78 % uptime
Today
US and Canada ? Operational
90 days ago
99.8 % uptime
Today
Payments Processing ? Operational
90 days ago
99.99 % uptime
Today
Opayo (formerly SagePay) ? Operational
90 days ago
100.0 % uptime
Today
Spektrix Payments (Adyen) ? Operational
90 days ago
100.0 % uptime
Today
Worldpay (formerly Vantiv) ? Operational
90 days ago
100.0 % uptime
Today
Authorize.Net ? Operational
90 days ago
100.0 % uptime
Today
Moneris ? Operational
90 days ago
99.99 % uptime
Today
PayPal Operational
90 days ago
100.0 % uptime
Today
dotdigital ? Operational
90 days ago
99.95 % uptime
Today
Spektrix Link ? Operational
90 days ago
100.0 % uptime
Today
Support Services Operational
90 days ago
100.0 % uptime
Today
Support Centre and support@spektrix.com ? Operational
90 days ago
100.0 % uptime
Today
Phone Service - UK/Ireland ? Operational
90 days ago
100.0 % uptime
Today
Phone Service - North America ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
APIs - UK and Ireland ? Operational
90 days ago
100.0 % uptime
Today
APIs - US and Canada ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
NA clients are unable to send integrated emails / System slowness in the Insights & Mailings Interface
Resolved - We are confident this issue is now resolved. If you experience any issues with Spektrix or Dotdigital please reach out by email at support@spektrix.com or by phone at +1 (646) 569-9097 | Toll Free: +1 (800) 961-5971. Thank you again for your patience during this period today.
Nov 15, 21:49 GMT
Monitoring - Between the hours of 12:30 EST / 5:30 GMT and 2:45 EST / 7:45 GMT integrated emails were failing to send through Dotdigital for clients in United States and Canada. This means any scheduled mailings scheduled during the time above failed to send.

We have now resolved this issue and integrated emails are sending successfully. We will continue to monitor this fix to ensure this resolution remains working.

You can send any failed mailings out again through Spektrix or directly through Dotdigital. If you have any questions or need any support on this please get in touch via phone or email at support@spektrix.com or +1 (646) 569-9097 | Toll Free: +1 (800) 961-5971.
Nov 15, 20:24 GMT
Investigating - We're aware of an issue impacting client systems utilizing Dotdigital for sending integrated mailings. We've received reports that emails sent through Dotdigital are not sending properly, as well as severe system slowness and errors popping up when attempting to navigate the Insights & Mailings interface as normal.

We're confident that this is only impacting clients in the US and Canada. We're actively working to isolate the root cause and take steps to resolve these issues.
Nov 15, 19:29 GMT
Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Some clients experiencing system slowness
Resolved - We are continuing to see improvement in system slowness across affected client systems that started at 19:00 BST / 14:00 EST today and are resolving this issue. We will continue to monitor the fix we have in place.
Nov 7, 21:17 GMT
Monitoring - We have implemented a fix and are seeing system slowness improve across affected client systems.

We will continue monitoring systems while this fix is in place.
Nov 7, 20:54 GMT
Investigating - We are aware of an issue with system slowness across some client systems that started around 19:00 BST / 14:00 EST. We believe we have identified the issue and are working to implement a solution.
Nov 7, 20:37 GMT
Order Number search not functional
Resolved - We've continued to see successful order searches so we are fully resolving this issue. As ever we will continue to monitor the system and inform you if there are any issues.
Nov 7, 15:06 GMT
Monitoring - We've been able to fix this issue now and have been able to see that searching by order is now possible again. We'll continue to monitor for a short period but we're confident this is now resolved.
Nov 7, 14:41 GMT
Identified - We've identified an issue where it is not possible to search for an Order using the exact order number. All other search methods to retrieve orders are functional. We've identified the cause of this issue and are working on resolving this now. We will update shortly with our progress.
Nov 7, 14:37 GMT
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