Shortly after 10:00 (GMT) on Friday 14th February a majority of customers booking online saw slow response times when progressing through a sale. From around 10:30-10:45 some customers may have seen a maintenance page when booking online and were not able to complete transactions. From around 10:20-10:50 some users were unable to take card payments over the phone and via chip & pin.
All services returned to normal just after 11:00.
A second issue occurred at around 12:45 which meant that at times Spektrix did not respond to clicks and sometimes behaved unexpectedly for some users. This problem was resolved by 13:15.
The system remained stable from this point onwards.
We have identified that there were a combination of factors that caused this period of instability:
We are always committed to providing the best possible service for our clients and their customers, and we apologise for the disruption caused on Friday.
Please do contact the Support, Training and Consultancy team if you have any further questions, on support@spektrix.com.