Resolved -
We're confident that the issue has now been resolved and all jobs should be running normally.
Thank you for your patience whilst we worked to resolve this.
Mar 28, 12:03 GMT
Monitoring -
We are now seeing reports and customer lists should now be completing normally.
Jobs including Dotdigital mailings that have been delayed should also now start to complete
Mar 28, 11:52 GMT
Identified -
We've identified the cause of the issue and have implemented a fix for the issue. We'll update here with more details shortly
Mar 28, 11:48 GMT
Update -
We're implementing a process that should help with the issue, and will update on any impact of that here shortly
We continue to advise not resending or reattempting any jobs at this time
Mar 28, 11:35 GMT
Update -
We are still seeing slowness for system jobs, and are continuing to investigate.
Reports and customer lists are running and completing, but slower than usual.
Jobs such as Dotdigital Mailings, bulk creation of Opportunities and Activities and bulk tagging are not currently completing.
We advise that you don't attempt to resend Dotdigital mailings or re-attempt jobs that aren't completing
Mar 28, 11:21 GMT
Update -
We are continuing to investigate the issue and will update here again shortly
Mar 28, 11:04 GMT
Investigating -
We're investigating some slower than expected report and customer list running times currently. Right now we're seeing these have some delays but these are currently completing. If you are waiting for a job or a mailing to finish it should complete so there is no need to run anything again.
We're looking into the cause of these delays and will update further with more information shortly.
Mar 28, 10:49 GMT